Duty Manager

IRIS hotel group; Sydney; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Attractive remuneration package

Career progression

Tailored development plan

Extensive training program

Generous Bonus structure

Job summary

IRIS Hotel Group in Sydney is seeking a duty manager to join our busy venues. You will lead a team through service periods, ensure outstanding guest experience, and report to the venue licensee. Candidates should have at least 2 years of management experience in a gaming/F&B environment, RSA & RCG certificates, and a hands-on leadership style.

A AQF Diploma level qualification is preferred. We offer an attractive remuneration package, generous bonus structure, career progression and extensive

Qualifications

• Minimum 2 years management experience in running a busy hotel with gaming/wagering focus.
• Extensive background in a strong F&B oriented venue with proven results.
• Extensive knowledge of TAB and gaming operations and required service levels.
• RSA & RCG certificates held.
• Hands-on management style with excellent people skills.
• Passion for hospitality and creating a positive working environment.
• Desirable familiarity with industry technology systems and local clientele.

Responsibilities

• Lead your team through busy service periods ensuring a high level of customer service at all times.
• Report into the venue licensee and drive performance and profitability.
• Provide hands-on guidance in F&B, gaming and service delivery to achieve targets.

Skills

Management experience

F&B operations

TAB & gaming operations

RSA & RCG certificates

People skills

Education

AQF Diploma level or equivalent

Job description

Sydney location

Competitive Salary & Generous Bonus Structure

A career defining role

The Company

IRIS Hotel Group spans multiple, well known, large turnover venues within NSW, with a variety of dining and entertainment offerings.

Due to expansion and redevelopment of existing venues, we are seeking an duty manager to join Iris Hotel Group. We pride ourselves on creating a culture within the team that reflects to our patrons, whilst consistently achieving profitable growth by establishing lifestyle venues and delivering an exceptional total customer experience.

The Role

We are looking for the best. Managers to assist in the operations of one of our key venues. An individual who recognises the strategic importance of the location and the rewards, both personal & professional, which accompany such a venue in such a prized location.

Reporting into the venue licensee you will lead your team through busy services periods ensuring a high level of customer service at all times. Coming from a strong hospitality background fostered around F&B, gaming, TAB & service your passion for providing a great product in a busy and sometimes pressured environment is always seen in your work. You always push to succeed in anything you attempt and surpassing targets is your passion.

If you are looking for a career defining role and seeking an avenue where you can grow then this is the role for you.

The successful applicant will possess:

• A minimum of 2 years previous management experience and strong knowledge in all aspects of running a busy hotel, particularly from a gaming/wagering perspective.
• Extensive background in a strong F&B orientated venue with proven results to show same.
• Extensive knowledge of TAB and gaming operations and the required service levels to be top of the game, best of the best
• A drive and passion to be recognised as the best venue operator in a tightly controlled market.
• Current RSA & RCG certificates
• A hands on approach to management
• A friendly, self motivated personality with excellent people skills
• A passion for the hospitality industry with the ability to create a positive and proactive working environment

The following attributes are also considered desirable:

• A demonstrated understanding of industry related technology systems
• An understanding of the inner south west corridor clientele and business drivers
• Strong reporting and analysis skills
• Proficiency in current F&B trends.

In return we offer the successful applicants:

• Attractive remuneration package
• Career progression
• Tailored development plan
• Extensive training program for all staff
• Generous Bonus structure

A relevant qualification of at least AQF Diploma level or equivalent is preferred (international is accepted).

Two years of directly relevant full-time work experience in addition to the qualification mentioned above OR three years of relevant full-time work experience if no qualification is available.

Please note only short listed applicants will be contacted.