Hotel Duty Manager — Growth, Training & Supportive Culture

Inrecruit; Cumberland; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Career growth opportunities

Excellent work culture

Accredited training provided

Job summary

Guildford Hotel in Western Sydney seeks an experienced Hotel / Duty Manager to oversee daily operations across the bar, bistro, gaming and accommodation areas. You will lead shift briefings, allocate duties and coordinate staff to ensure smooth service during busy periods.

The role requires strong leadership, customer service excellence and the ability to manage competing priorities. NSW RSA and RCG credentials are essential, with a rotating roster including evenings and weekends.

Qualifications

• Experience supervising or managing in a hotel, pub or similar venue.
• Strong leadership, communication and customer service skills.
• Experience with rostering, stock control, cash handling and reporting.
• Current NSW RSA and RCG credentials.
• Available to work rotating roster including evenings, weekends and public holidays.
• Relevant hospitality or management qualifications are desirable.

Responsibilities

• Oversee daily hotel operations across bar, bistro, gaming and accommodation.
• Lead shift briefings and coordinate staff to maintain efficient service.
• Assist with recruitment, induction, rostering and staff performance.
• Respond to guest inquiries, resolve complaints and manage incidents professionally.
• Coordinate accommodation bookings, guest arrivals and departures, housekeeping and maintenance requirements.
• Monitor stock levels, oversee ordering and deliveries, and conduct regular stocktakes.
• Manage cash handling, till reconciliation, banking preparation and daily trading reports.
• Monitor sales, labour costs and wastage, and identify opportunities to improve performance.
• Coordinate with kitchen, housekeeping, security and maintenance teams.
• Support functions, group bookings, promotions and entertainment activities.
• Maintain responsible service of alcohol, responsible gambling, food safety and workplace safety standards.
• Complete opening and closing procedures, security checks, incident records and shift handovers.

Skills

Leadership

Communication

Customer service

Rostering

Stock control

Cash handling

Operational reporting

Education

Hospitality management qualification

Job description

Guildford Hotel in Western Sydney seeks an experienced Hotel / Duty Manager to oversee daily operations across the bar, bistro, gaming and accommodation areas. You will lead shift briefings, allocate duties and coordinate staff to ensure smooth service during busy periods.

The role requires strong leadership, customer service excellence and the ability to manage competing priorities. NSW RSA and RCG credentials are essential, with a rotating roster including evenings and weekends.