Head of Client Engagement

McMillan Shakespeare Group (MMS); Melbourne; Hybride; AUD 180 000 - 230 000; Plein temps

Avantages offerts par ce poste

Novated leasing benefits

12 weeks paid parental leave

Professional development opportunities

Sonder digital wellbeing platform

Income protection insurance

Exempt Employee Share Plan

Volunteer leave & Career break

Rewards program

Hybrid working

Résumé du poste

McMillan Shakespeare Group (MMS) in Melbourne is seeking a Head of Client Engagement to shape and execute strategies that elevate client relationships and drive business growth.

You will lead Client Marketing and Bid Management, implement a Go-to-Market strategy for mid-size businesses, and collaborate with Sales, Marketing and Digital teams to enhance brand presence and deliver measurable improvements in client satisfaction, retention and acquisition.

Qualifications

• Proven sales or marketing leader with 5-10 years’ experience across multi-channel environments.
• Financial services and complex product expertise.
• Strong track record securing major B2B accounts and exceeding targets.
• Executive stakeholder management skills.
• Experience launching products, leading complex deals and driving commercial outcomes.

Responsabilités

• Shape and implement client strategies for MMS, advising stakeholders on market approaches to achieve sales targets.
• Provide strategic leadership for the Client Marketing and Bid Management teams, ensuring alignment with MMS Group business plan.
• Lead Go‑to‑Market strategies for client and medium business segments, including value additions to MMS proposition.
• Develop and execute annual budgets and client growth forecasts; monitor expenses across product lines.
• Support bid management and tender processes to secure new business.
• Drive efficiency within bid management and client marketing through workforce planning.

Connaissances

Leadership

Client Engagement

Go-to-Market

Strategic Planning

Budgeting

Bid Management

Stakeholder Management

B2B Sales

Description du poste

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.

Here’show you will make a difference in this role…

In this Senior Leadership role you will combine strategic vision with operational excellence as you develop, shape and execute strategies that elevate client relationships and drive business growth.

As Head of Client Engagement you will oversee client marketing initiatives for our major brands of Maxxia, RemServ and Interleasing, ensuring seamless integration between our Business Development and Marketing functions. In addition to implementing a robust Go-to-Market strategy for medium‑size businesses, you will play a critical role in supporting bid management and tender processes to secure new business opportunities across client segments of 300+ employees.

By enhancing brand presence and delivering exceptional client experiences, you will promote MMS’s value proposition while positioning us as a trusted partner in the market, fostering loyalty and realising long‑term value. The role combines strategic thinking with hands‑on leadership to deliver measurable improvements in client satisfaction, retention, and acquisition, while ensuring marketing and sales efforts are fully integrated and optimised for growth.

At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:

• Shape and implement client strategies for MMS, advising stakeholders on market approaches to achieve sales targets.
• Provide strategic leadership and direction for the Client Marketing and Bid Management teams, ensuring alignment of client and medium enterprise priorities with the broader MMS Group business plan.
• Lead Go‑to‑Market strategies for client and medium business segments, including driving and implementing strategic value additions to our proposition.
• Develop and execute annual budgets and client growth forecasts; monitor expenses across product lines, initiating corrective actions as required.
• Support bid management and tender processes to secure new business.
• Drive efficiency and productivity within the bid management and client marketing functions through effective workforce planning and resourcing strategies.
• Ensure close alignment with stakeholders across sales, distribution, consumer, and digital marketing to provide intelligence that informs strategies and optimises performance.
• Foster a high‑performing culture by building effective teams, leveraging individual and collective strengths, and implementing targeted development actions.

To be considered for this role you will have/be:

• Proven sales or marketing leader with 5-10 years’ experience across multi-channel environments.
• Financial services and complex product expertise.
• Strong track record securing major B2B accounts and exceeding targets.
• Exceptional communication, negotiation and executive stakeholder management skills.
• Experience launching products, leading complex deals and driving commercial outcomes.
• Data‑driven, customer‑focused and innovative in delivering growth.

What we can offer you:

• Strong culture and the support of a values‑based recognition program
• Novated leasing benefits and discounts
• 12 weeks paid parental leave
• Comprehensive learning and development opportunities to support your career growth
• Sonder digital wellbeing platform , providing personalised support 24/7, plus annual flu vaccinations
• Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
• Exempt Employee Share Plan
• Volunteer leave & Career break
• MMS Rewards program
• We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
• We value the skills and attributes veterans can bring to our organisation.
• We embrace hybrid working and welcome conversations about flexibility.

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [e-mail]