Strategic Client Engagement Director

McMillan Shakespeare (MMSG); City of Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Novated leasing benefits

12 weeks paid parental leave

Learning and development opportunities

Sonder digital wellbeing platform

Income Protection Insurance

Exempt Employee Share Plan

MMS Rewards program

Job summary

McMillan Shakespeare is seeking a Senior Leader to become Head of Client Engagement. You will shape client strategies, oversee Client Marketing and Bid Management, and drive Go-to-Market plans for mid-size and major brands, delivering growth across national markets.

You will lead cross-functional teams, secure major accounts, and align marketing with sales initiatives to maximise client satisfaction, retention and acquisition, while supporting integrated growth across MMS brands.

Qualifications

• Proven sales or marketing leader with 5-10 years’ experience across multi‑channel environments.
• Strong track record securing major B2B accounts and exceeding targets.
• Exceptional communication, negotiation and executive stakeholder management skills.

Responsibilities

• Shape and implement client strategies for MMS, advising stakeholders on market approaches to achieve sales targets.
• Provide strategic leadership and direction for the Client Marketing and Bid Management teams, ensuring alignment of client and medium enterprise priorities with the broader MMS Group business plan.
• Lead Go-to-Market strategies for client and medium business segments, including driving and implementing strategic value additions to our proposition.
• Develop and execute annual budgets and client growth forecasts; monitor expenses across product lines, initiating corrective actions as required.
• Support bid management and tender processes to secure new business.
• Drive efficiency and productivity within the bid management and client marketing functions through effective workforce planning and resourcing strategies.
• Ensure close alignment with stakeholders across sales, distribution, consumer, and digital marketing to provide intelligence that informs strategies and optimises performance.
• Foster a high‑performing culture by building effective teams, leveraging individual and collective strengths, and implementing targeted development actions.

Skills

Sales leadership

Marketing leadership

Executive stakeholder management

Negotiation

Product launches

Job description

McMillan Shakespeare is seeking a Senior Leader to become Head of Client Engagement. You will shape client strategies, oversee Client Marketing and Bid Management, and drive Go-to-Market plans for mid-size and major brands, delivering growth across national markets.

You will lead cross-functional teams, secure major accounts, and align marketing with sales initiatives to maximise client satisfaction, retention and acquisition, while supporting integrated growth across MMS brands.