Senior Desktop & Systems Support Engineer - Mac/Windows

Bluefin Resources Pty; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Bluefin Resources Pty in Sydney is seeking a Senior Desktop and Systems Support Engineer to own hands-on L2/L3 IT support within a fast-paced technology team. You will work across Windows and macOS environments and mentor junior staff.

The role emphasizes ownership, problem solving and delivering a first-class service to senior stakeholders and events; you’ll become a technical lead and help keep the business running smoothly.

Qualifications

• Proven L2/L3 support experience in a corporate environment.
• Hands-on knowledge of Windows and macOS environments.
• Strong troubleshooting skills with ownership mindset.
• Customer-focused mindset with clear communication.

Responsibilities

• Deliver level 3 support across Windows and macOS environments.
• Troubleshoot Google Workspace, Entra ID, Microsoft 365, Intune, Jamf and identity/access issues.
• Own escalations, prioritise competing demands and resolve issues independently.
• Provide hands-on device builds, troubleshooting and meeting room support.
• Support onsite events and executive stakeholders, delivering a first-class customer experience.
• Share knowledge and guide junior support team members.

Skills

L2/L3 support

Windows

macOS

Google Workspace

Entra ID

Intune

Jamf

Customer focus

Troubleshooting

Job description

Bluefin Resources Pty in Sydney is seeking a Senior Desktop and Systems Support Engineer to own hands-on L2/L3 IT support within a fast-paced technology team. You will work across Windows and macOS environments and mentor junior staff.

The role emphasizes ownership, problem solving and delivering a first-class service to senior stakeholders and events; you’ll become a technical lead and help keep the business running smoothly.