IT Support & Solutions Consultant (L1–L2)

Max Computing Pty Ltd

Sydney

Hybrid

AUD 70,000 - 90,000

Full time

2 days ago

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Benefits offered by this job

Flexible working arrangements

Job summary

Max Computing Pty Ltd, a family-owned MSP in Sydney, is seeking an IT Technical Consultant. This hands-on role focuses on Level 1-2 support and consulting, working with Apple, Microsoft, networking and cloud environments.

You will engage directly with customers and fellow consultants to resolve issues and deliver effective IT solutions. Based at our Sutherland office with flexible hours and option for on-site or remote work, you will triage tickets, deploy Windows PCs and Macs, document

Qualifications

Experience in IT technical support, preferably within an MSP or multi-customer environment.
Proficiency with Windows and Microsoft 365 administration and troubleshooting.
Familiarity with macOS and Apple support.
Strong troubleshooting, documentation, and communication skills.
Ability to prioritise requests and manage workload.
Willingness to learn and collaborate.

Responsibilities

Respond to, triage and resolve customer support requests efficiently.
Take ownership of tickets and progress toward resolution.
Troubleshoot Windows, macOS, Microsoft 365, networking issues.
Configure and deploy Windows PCs, Macs and related equipment.
Support onboarding, offboarding, maintenance and system administration.
Monitor customer environments and respond to alerts and maintenance requirements.
Collaborate with colleagues when escalation is appropriate.
Maintain accurate ticket notes and technical documentation.