Senior Desktop Analyst – Elite Executive IT Support (Sydney CBD)

Data#3; North Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

Data#3 is seeking a Senior Desktop Analyst to deliver advanced technical support for a major client, focusing on Windows 11 and M365. The role involves maintaining strong customer relationships, meeting SLAs, and contributing to process improvements.

This 6-month, full-time position is based in Sydney CBD and offers an opportunity to work with a high-profile executive team. You will handle complex issues, communicate progress to customers, and ensure a high standard of service while leveraging

Qualifications

• Minimum 4 years’ experience as a Desktop Analyst or similar role.
• Strong troubleshooting skills in desktop support.
• Experience engaging with senior executives and delivering quality client service.

Responsibilities

• Resolve complex technical issues escalated by the team.
• Respond to customer problems and queries promptly.
• Follow escalation processes and keep customers updated on progress.
• Document updates in the call logging system and SLA compliance.
• Support Windows 11 deployment and M365 troubleshooting.
• Assist with fleet management of devices and apps.
• Represent Data#3 professionally to customers.

Skills

Desktop support

Customer service

Senior executive support

4+ years experience

Tools

InTune

AutoPilot

Azure Entra ID

Exchange

PowerShell

Job description

Data#3 is seeking a Senior Desktop Analyst to deliver advanced technical support for a major client, focusing on Windows 11 and M365. The role involves maintaining strong customer relationships, meeting SLAs, and contributing to process improvements.

This 6-month, full-time position is based in Sydney CBD and offers an opportunity to work with a high-profile executive team. You will handle complex issues, communicate progress to customers, and ensure a high standard of service while leveraging