Desktop Support Engineer

The Network; Sydney; Hybrid; AUD 60,000 - 90,000; Full time

Job summary

An established industry player in the Gambling and Entertainment sector is seeking multiple Desktop Support Engineers to join their team. This role offers the chance to provide first-line technical support to end users across Windows and Mac systems, configure hardware and software, and resolve technical issues in a dynamic environment. With opportunities for professional growth through mentorship, this position is perfect for those looking to advance their careers while working with cutting-edge technology. If you thrive in fast-paced settings and have a passion for problem-solving, this is the opportunity for you.

Qualifications

• At least 1 year of experience supporting Windows and macOS.
• Hands-on experience with MDM tools such as Microsoft Intune, SCCM, and JAMF.

Responsibilities

• Providing first-line technical support to end users across Windows and Mac systems.
• Configuring and deploying hardware and software devices.
• Collaborating with infrastructure and security teams.

Skills

Windows Support

macOS Support

MDM Tools (Microsoft Intune, SCCM, JAMF)

Office 365

Network Troubleshooting

VPN Support

Problem-Solving Skills

Interpersonal Skills

Effective Communication

Task Prioritization

Education

Industry-related certifications (MCSA, CCNA)

Tools

Microsoft Intune

SCCM

JAMF

Job description

Currently, we are engaged with a leading Gambling/Entertainment organisation operating on a national scale. Due to recent growth, they are now seeking to onboard multiple talented Desktop Support Engineers for contract or permanent positions. These roles can be based in Brisbane, Melbourne, or Sydney.

Responsibilities in this role include:

1. Providing first-line technical support to end users across Windows and Mac systems
2. Configuring and deploying hardware and software devices
3. Resolving technical issues via email, phone, and in person
4. Maintaining a detailed asset management record database and ensuring devices meet compliance standards
5. Collaborating with infrastructure and security teams
6. Assisting with onboarding/offboarding processes and system access provisioning
7. Escalating unresolved issues to appropriate internal teams when necessary

Qualifications and skills required:

• At least 1 year of experience supporting Windows and macOS
• Hands-on experience with MDM tools such as Microsoft Intune, SCCM, and JAMF
• Strong technical acumen with problem-solving skills
• Experience with Office 365, network troubleshooting, and VPN support
• Excellent interpersonal skills and ability to work in hybrid, fast-paced environments
• Effective verbal and written communication skills for stakeholder engagement
• Ability to prioritize tasks and work independently

Industry-related certifications such as MCSA or CCNA are highly regarded.

If you are looking to work for an award-winning brand that supports your growth through mentorship and professional development, look no further.

Apply now to be considered for this opportunity!

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