Senior Design Strategist: Service Transformation Leader

Talent Corp; Melbourne; On-site; AUD 96,000 - 126,000; Full time

Job summary

Talent Corp in Melbourne is seeking an experienced Senior Design Strategist (EL1) to lead strategic design, service transformation and organisational improvement initiatives within a federal context.

You will apply human-centred design, systems thinking and stakeholder engagement to solve complex service delivery challenges and shape future services, processes and operating approaches. This is a senior role with high level influence.

Qualifications

• Strategic design, service design or organisational transformation experience.
• Human-centred design, systems thinking, research and analysis applied to complex problems.
• Strong written communication and ability to prepare executive briefs.
• Excellent stakeholder engagement, workshop facilitation and influencing skills.
• Awareness of AI and automation opportunities in service delivery.
• Ability to work independently and manage competing priorities.

Responsibilities

• Lead strategic design and service improvement initiatives across complex organisational challenges.
• Apply human-centred design and systems thinking to understand user needs.
• Analyse qualitative and quantitative information to identify trends and risks.
• Facilitate stakeholder engagement and collaborate across teams.
• Develop future-state service concepts and evidence-based options.
• Prepare executive briefs and strategic advice for decision-making.
• Support transformation through design, planning and implementation.

Job description

Talent Corp in Melbourne is seeking an experienced Senior Design Strategist (EL1) to lead strategic design, service transformation and organisational improvement initiatives within a federal context.

You will apply human-centred design, systems thinking and stakeholder engagement to solve complex service delivery challenges and shape future services, processes and operating approaches. This is a senior role with high level influence.