Senior Design Strategist - Service Transformation (EL1)

Talent Corp; Melbourne; On-site; AUD 96,000 - 126,000; Full time

Job summary

Talent Corp in Melbourne is seeking an experienced Senior Design Strategist (EL1) to lead strategic design, service transformation and organisational improvement initiatives within a federal context.

You will apply human-centred design, systems thinking and stakeholder engagement to solve complex service delivery challenges and shape future services, processes and operating approaches. This is a senior role with high level influence.

Qualifications

• Strategic design, service design or organisational transformation experience.
• Human-centred design, systems thinking, research and analysis applied to complex problems.
• Strong written communication and ability to prepare executive briefs.
• Excellent stakeholder engagement, workshop facilitation and influencing skills.
• Awareness of AI and automation opportunities in service delivery.
• Ability to work independently and manage competing priorities.

Responsibilities

• Lead strategic design and service improvement initiatives across complex organisational challenges.
• Apply human-centred design and systems thinking to understand user needs.
• Analyse qualitative and quantitative information to identify trends and risks.
• Facilitate stakeholder engagement and collaborate across teams.
• Develop future-state service concepts and evidence-based options.
• Prepare executive briefs and strategic advice for decision-making.
• Support transformation through design, planning and implementation.

Job description

Senior Design Strategist - Service Transformation (EL1)

Our client is a large values-focused Federal Government Agency seeking experienced Senior Design Strategists (EL1 level) to support strategic design, service transformation and organisational improvement initiatives.

This is a senior role combining human-centred design, systems thinking, strategic analysis and stakeholder engagement to solve complex service delivery challenges and shape future services, processes and operating approaches.

ROLE DETAILS:

Locations: Richmond or Geelong VIC
Contract: 12 months, with extension potential
Hours: Full-time hours, Mon-Fri 7.5hrs/day
Rate: $602.55 per day + super
Eligibility: Australian Citizenship mandatory
Applications close: Thursday 26 November 2026

ABOUT THE ROLE:

You'll work within a Strategy and Initiatives team, collaborating across policy, operations, digital and service delivery functions to identify opportunities for improvement and shape future service experiences.

The role involves tackling complex problems, understanding participant and operational needs, developing strategic insights and translating evidence into practical recommendations for senior decision-makers.

KEY RESPONSIBILITIES:

• Lead strategic design and service improvement initiatives across complex organisational challenges.
• Apply human-centred design, systems thinking and research to understand user and operational needs.
• Analyse qualitative and quantitative information to identify trends, opportunities and risks.
• Facilitate stakeholder engagement and collaborate across multidisciplinary teams.
• Develop future-state service concepts, strategic options and evidence-based recommendations.
• Prepare executive briefs, presentations and strategic advice to support decision-making.
• Support transformation and organisational improvement initiatives through design, planning and implementation.

SELECTION CRITERIA:

• Strong experience in strategic design, service design or organisational transformation.
• Demonstrated application of human-centred design, systems thinking, research and analysis.
• Excellent strategic thinking and problem-solving skills, particularly in ambiguous or complex environments.
• Ability to translate research, operational data and stakeholder insights into practical recommendations.
• Strong stakeholder engagement, workshop facilitation and influencing skills.
• Excellent written communication, including preparing executive briefs, presentations and strategic advice.
• Understanding of emerging digital practices, including opportunities for AI and automation.
• Ability to work independently, manage competing priorities and deliver outcomes across complex initiatives.

HIGHLY DESIRABLE:

• Experience in Federal Government, public sector or highly regulated service environments.
• Experience supporting large-scale transformation, reform or organisational improvement.
• Knowledge of disability, health or human services.
• Experience with journey mapping, service blueprinting, strategic foresight or operating model design.