Strategic Design Lead for Government Service Transformation

Talent; Melbourne; On-site; AUD 96,000 - 126,000; Full time

Job summary

Talent is partnering with a large federal government agency to recruit experienced Senior Design Strategists (EL1) for strategic design, service transformation and organisational improvement initiatives. You will apply human-centred design, systems thinking, and rigorous analysis to shape future services and operating models.

Locations are Richmond or Geelong, VIC. This is a 12-month contract, full-time hours (7.5 per day), at a daily rate of $602.55 plus super.

Qualifications

• Strong experience in strategic design, service design or organisational transformation.
• Demonstrated application of human-centred design, systems thinking, research and analysis.
• Excellent strategic thinking and problem-solving in ambiguous environments.
• Ability to translate research, operational data and stakeholder insights into practical recommendations.
• Strong stakeholder engagement, workshop facilitation and influencing skills.
• Excellent written communication, including executive briefs and presentations.
• Understanding of emerging digital practices, including AI and automation.
• Ability to work independently, manage competing priorities and deliver outcomes across complex initiatives.

Responsibilities

• Lead strategic design and service improvement initiatives across complex organisational challenges.
• Apply human-centred design, systems thinking and research to understand user and operational needs.
• Analyse qualitative and quantitative information to identify trends, opportunities and risks.
• Facilitate stakeholder engagement and collaborate across multidisciplinary teams.
• Develop future-state service concepts, strategic options and evidence-based recommendations.
• Prepare executive briefs, presentations and strategic advice to support decision-making.
• Support transformation and organisational improvement initiatives through design, planning and implementation.

Skills

Strategic design

Service design

Systems thinking

Stakeholder engagement

Executive briefs

AI & automation awareness

Independent work

Problem solving

Job description

Talent is partnering with a large federal government agency to recruit experienced Senior Design Strategists (EL1) for strategic design, service transformation and organisational improvement initiatives. You will apply human-centred design, systems thinking, and rigorous analysis to shape future services and operating models.

Locations are Richmond or Geelong, VIC. This is a 12-month contract, full-time hours (7.5 per day), at a daily rate of $602.55 plus super.