Senior Dental Receptionist/Progression to Practice Manager

Salisbury Dentist; Brisbane; On-site; AUD 51,000 - 58,000; Full time

Benefits offered by this job

Path to Manager

Established systems

Autonomy & ownership

Supportive team

Job summary

Salisbury Dentist in Brisbane is seeking a Senior Dental Receptionist who is ready for more responsibility and a direct pathway to Practice Manager. The role focuses on front desk leadership, efficient daily operations and strong patient communication.

Ideal candidates have 4+ years of dental reception experience, with dental assisting background a plus. You’ll join a well‑established practice with experienced clinicians and a supportive team, offering a clear path toward practice management.

Qualifications

• 4+ years of dental reception experience.
• Strong communication, follow-up and organisational skills.
• Ability to manage front desk, appointments and financials.

Responsibilities

• Manage the appointment book and keep the diary productive.
• Handle patient communication and treatment follow-up.
• Run recalls, reactivation and fill appointment gaps.
• Discuss treatment plans, fees and payment options.
• Process payments accurately.
• Coordinate day with dentists and DAs.
• Track key practice numbers and identify improvement opportunities.
• Maintain and improve systems and team communication.
• Support growth and strategic planning.

Skills

Communication

Attention to detail

Organised

Customer service

Job description

Senior Dental Receptionist/Progression to Practice Manager

Senior Dental Receptionist & Pathway to Practice Manager

Salisbury Dentist – Salisbury, Brisbane

3-5 days a week or up to 38 hours per week

$37–$42 per hour, depending on experience

Ready for the Next Step in Your Dental Career?

Salisbury Dentist is looking for an experienced Senior Dental Receptionist who is ready for greater responsibility and a genuine pathway into Practice Management.

We are an established, well-running practice with an experienced team and strong systems already in place. We're now entering our next phase of growth and are looking for the right person to help us get there.

We need someone who can look after both the big picture and the small details: helping us grow and improve the practice while making sure the day-to-day running of the clinic stays organised, efficient and professional.

Our values are Relationships, integrity, Initiative, Teamwork, Respect and Excellence. These values guide how we work, communicate and care for our patients and each other, and we're looking for someone who genuinely shares the same values.

Who We're Looking For

Ideally, you'll have 4+ years of dental experience, with strong dental reception experience. Previous Dental Assisting experience will be highly regarded.

However, dental experience is not essential if you can demonstrate strong previous experience in a high-level client relationship role, with excellent communication, follow-up, organisation and financial awareness.

More importantly, you're someone who is:

• Driven, motivated and proactive

• A genuine go-getterwho sees what needs doing and takes action

• Highly organised with excellent attention to detail

• A confident and professional communicator

• Comfortable working independently and taking ownership

• Able to prioritise competing demands in a busy practice

• Calm and solutions-focused when problems arise

• A team player who enjoys helping others succeed

• Comfortable with accountability, KPIs and performance discussions

• Interested in understanding the financial performance of a dental practice, not just answering phones and booking appointments

• Keen to contribute ideas and help improve systems as the practice grows

The Role

Initially, you'll take ownership of our front desk and help ensure the practice runs smoothly each day.

Your responsibilities will include:

• Managing the appointment book and keeping the diary productive

• Patient communication and treatment follow-up

• Recalls, reactivation and filling appointment gaps

• Discussing treatment plans, fees and payment options

• Processing payments accurately

• Working closely with dentists and DAs to coordinate the day

• Helping track key practice numbers and identify opportunities for improvement

• Maintaining and improving systems

• Supporting team performance and communication

• Helping us plan and execute the next stage of practice growth

This is not a role where you'll simply be waiting for instructions. We want someone who notices what needs attention, takes ownership and follows things through.

Pathway to Practice Manager

For the right person, the goal is progression into aPractice Manager role.

We're looking for someone who can gradually take greater responsibility for the day-to-day operation of the practice, team coordination, systems, performance and growth.

We don't expect you to have every management skill on day one. We do expect you to be curious, commercially minded and motivated to learn.

Why Salisbury Dentist?

You’ll be joining awell-established practice with experienced clinicians and team members , rather than walking into a practice that needs to be rebuilt from scratch.

The foundations are already there. What we're looking for now is someone who wants to help usmake a good practice even better.

You’ll have:

• $37–$42 per hour, depending on experience and capability

• steady full time hours

• Genuine pathway to Practice Manager

• Established systems and processes

• Autonomy and ownership of your role

• A small, experienced team where your contribution will genuinely matter

• The opportunity to help shape the future direction and growth of the practice

Interested?

If you're an experienced dental professional who feels you've outgrown a standard reception position and are ready formore responsibility, greater autonomy and a pathway into management, we'd love to hear from you.

We’re looking for someone who doesn’t just want another job. We’re looking for the right person to help us take Salisbury Dentist into its next phase.