Senior Dental Receptionist/Practice Manager

Dental Precinct; Townsville City; On-site; AUD 65,000 - 90,000; Full time

Job summary

Dental Precinct in Townsville is seeking a Senior Dental Receptionist/Practice Manager who is enthusiastic, organised and people-focused to join our established practice.

This hands-on role blends reception duties with leadership, supporting patient care, appointment management and team guidance to keep the practice running smoothly.

You’ll have opportunities to develop management skills, train staff and optimise systems while delivering an excellent patient experience.

Qualifications

• Experience in a dental reception or similar role
• Strong organisational and leadership abilities
• Ability to manage appointment scheduling and patient enquiries
• Willingness to work hands-on on reception duties
• Experience with staff training and performance
• Stock ordering and practice administration

Responsibilities

• Providing friendly and professional reception and patient care
• Answering phones, managing appointments and assisting with patient enquiries
• Treatment coordination and supporting patients through their treatment journey
• Supporting and guiding the reception and clinical team
• Assisting with staff training, development and performance
• Ordering stock and coordinating laboratory work
• Assisting with accounts, reporting and practice administration
• Maintaining practice policies, procedures and compliance
• Identifying opportunities to improve systems and the patient experience
• Working closely with the dentists and practice owner to keep the practice running smoothly

Skills

Leadership experience

Reception experience

Team coordination

Customer service

Job description

Senior Dental Receptionist/Practice Manager

About the role

We are looking for an enthusiastic, organised and people-focused Practice Manager to join our established dental practice.

This is a hands-on position that would suit someone with previous reception or dental experience who has developed some leadership skills and is ready to take the next step in their career.

You won't be sitting behind a desk all day - a large part of this role is working alongside the team on reception, assisting patients, answering phones, managing appointments and supporting the smooth running of the practice. Alongside these day-to-day responsibilities, you'll have the opportunity to develop your leadership and management skills and take ownership of various aspects of practice operations.

About the role

Working alongside a team, your role will include:

• Providing friendly and professional reception and patient care
• Answering phones, managing appointments and assisting with patient enquiries
• Treatment coordination and supporting patients through their treatment journey
• Supporting and guiding the reception and clinical team
• Assisting with staff training, development and performance
• Ordering stock and coordinating laboratory work
• Assisting with accounts, reporting and practice administration
• Maintaining practice policies, procedures and compliance
• Identifying opportunities to improve systems and the patient experience
• Working closely with the dentists and practice owner to keep the practice running smoothly

About you

This role would suit someone who is ready to take the next step in their career.

You may currently be working as a senior receptionist, dental receptionist, team leader, coordinator or in another customer-focused role and be looking for an opportunity to develop your leadership and management skills.

We're looking for someone who is:

• Confident and friendly with patients
• Highly organised and reliable
• Comfortable working in a busy environment
• Able to take initiative and make decisions
• Comfortable providing direction and support to a team
• Keen to learn and develop
• Happy to be hands-on and involved in reception duties
• Passionate about providing an excellent patient experience

Dental experience is highly advantageous, but we are also open to the right person with strong reception, administration and leadership experience.

You'll be joining an established, close-knit and supportive team where you'll have the opportunity to learn, grow and genuinely make the role your own.

This is a great opportunity for someone who has some leadership experience and wants to build on it.