Senior Dental Receptionist

Robina Quays Dental Care; Gold Coast City; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Permanent role

Above Award wages

Boutique environment

Modern technology

Free parking

Supportive team

Career progression

Job summary

Robina Quays Dental Care in Robina, Gold Coast area seeks an experienced dental receptionist ready to upgrade into a leadership role. You’ll manage front-office tasks, support the team with implant-related administration, and progress toward a management position as you grow with the clinic.

The role emphasizes patient care, efficient scheduling, and seamless practice operations, with opportunities for career advancement within a close-knit team at a high-end private practice.

Qualifications

• Minimum 2 years' experience in dental reception/front-office administration.
• Minimum 1 year of dental assisting/chairside experience especially with dental implants.
• Experience with sterilisation and infection-control procedures.
• Strong organisational and multitasking skills.

Responsibilities

• Reception and patient management
• Appointment scheduling and treatment coordination
• Patient communication and follow-up
• Supporting the dental team with dental implant needs
• Assistance with sterilisation and infection-control procedures
• Ordering and management of dental supplies and stock
• Coordination of laboratories, deposits and other practice logistics
• Processing payments and assisting with accounts
• Carry out reception duties and support practice operations as needed

Skills

Dental reception experience

Dental implants experience

Customer service

Administration

Communication

Payments processing

Leadership potential

Tools

Dental4Windows (D4W)

Job description

Robina Quays Dental Care | Robina, Gold Coast

An exciting opportunity for an Experienced Dental Receptionist to upgrade into a leadership role

Are you a caring and an experienced Dental Receptionist who is an all-rounder and ready to take the next step in your career?

We are looking for a genuinely caring person who is highly capable and organised to join our established private dental practice. This is much more than a reception position. We are seeking someone who can eventually take ownership of the front office.

If you are a highly experienced dental receptionist and are looking to utilize those skills to upgrade your position then our close-knit team here would love to hear from you!

THE OPPORTUNITY

You will join our current reception team and be trained in our reception systems.

Initially, you will have a strong focus on our dental reception and related administration such as:

• Reception and patient management
• Appointment scheduling and treatment coordination
• Patient communication and follow-up

• Supporting the dental team especially with our patients' dental implant needs
• Assistance with sterilisation and infection-control procedures
• Ordering and management of dental supplies and stock where required
• Coordination of laboratories, deposits and other practice logistics
• Processing payments and assisting with accounts

Your primary role will be to carry out your reception duties and focus on helping the practice run smoothly. As you become familiar with our practice, there will be opportunities to progress based on your skills and abilities.

Your all round skills will determine which leadership role you can take on based on our clinicians' and practice needs such as:

• Practice administration and organisation
• Taking on increasing responsibility with the potential to progress into a Management Role

We are looking for someone who has initiative — someone who notices what needs to be done, takes responsibility and pride in keeping our practice operating at it's high standard.

ABOUT US

Robina Quays Dental Care is a privately owned, high-end family dental practice located in Robina.

We provide comprehensive family dental care, with a focus on dental implants, in a modern boutique environment equipped with state-of-the-art dental technology.

Our point of difference is the genuine, heartfelt care we have for our patients and our staff.

We are a close team and believe that the right person should feel valued, supported and able to develop their career with us.

ABOUT YOU

You are an experienced dental professional who understands that excellent patient care begins long before a patient sits in the dental chair.

You are confident dealing with patients, organised with administration, comfortable working with the dental team and willing to jump in and help wherever required.

Most importantly, you are someone who wants to grow with a practice and take on greater responsibility over time.

Essential experience and qualities:

• Minimum 2 years' experience in dental reception/front-office administration
• Minimum 1 year of dental assisting/chairside experience especially with dental implants
• Experience with sterilisation and infection-control procedures
• Strong organisational and multitasking skills
• Excellent communication and interpersonal skills
• Exceptional customer service and patient-care skills
• Strong computer and administrative skills
• Confident processing payments and handling financial transactions
• Honest, reliable and professional
• Able to work independently and take initiativeA genuine willingness to learn and take on additional responsibility
• Available to work 4–5 days per week

HIGHLY REGARDED

• Experience with Dental4Windows (D4W) — preferred but not essential
• Experience with assisting with dental implants
• Previous experience with ordering, stock control or practice administration
• Previous leadership or supervisory experience
• An interest in progressing into practice management

WHAT WE OFFER

• Permanent or flexible position
• Above Award wages, commensurate with experience
• Beautiful boutique working environment
• Modern practice with state-of-the-art dental technology
• Centrally located in Robina with plenty of free parking
• Supportive and caring team environment
• Opportunity for genuine career progression into practice management
• A fulfilling long-term career opportunity for the right person

THE PERSON WE ARE LOOKING FOR

We are not simply looking for someone to answer the phone and book appointments.

We are looking for an experienced dental all-rounder with initiative, maturity and leadership potential — someone who wants to become an important part of the practice and, over time, take on greater responsibility with its day-to-day operation.

If you are looking for a long-term opportunity where your skills, ideas and contribution will genuinely be valued, we would love to hear from you.