Front Office Coordinator

Geelong Careers; Lara; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Professional uniform

Team lunches

Social events

Training through Prime Practice

Job summary

Geelong Careers is seeking a Lead Dental Receptionist to head the front office of a busy dental practice, coordinating schedules and supporting both patients and clinicians with warmth and professionalism.

You will lead a small front office team, manage the appointment book, payments, and patient communications, while ensuring accurate treatment planning and financial processing on a daily basis.

Qualifications

• Emotional intelligence and stable, positive presence.
• Warm, competent, and welcoming demeanor with patients and colleagues.
• Proactive mindset with drive to improve office systems.
• Ability to manage a busy front office and patient relationships.
• Familiarity with dental practice operations preferred.

Responsibilities

• Lead the front office with a confident, welcoming approach.
• Manage appointment book, payments, and cancellations per system.
• Prepare monthly reports, manage supplies, and general correspondence.
• Ensure accuracy of patient treatment plans, bookings and finances.
• Daily use and management of EXACT software.

Skills

Emotional intelligence

Warm & welcoming

Team player

Growth mindset

Proactive

Empathy

Tools

EXACT software

Job description

Job Description

For the experienced and passionate dental professional who has been searching for a place where their contributions are genuinely valued and respected, this is the opportunity to become a Lead Dental Receptionist. This team is looking for a fantastic individual to join their team, offering a pathway to professional development and a stable, positive environment where they can be the reliable, welcoming leader of the front office, supporting patients and clinicians with both organisational skill and genuine warmth, and being fully supported in return.

About the Role and Your Contributions

As The Lead Front Office Co-ordinator, You Will Be Crucial To The Smooth Daily Operation Of This Busy Preventive Dental Practice. Your Time Will Be Spent Coordinating a Full And Fulfilling Practice Schedule And Enriching The Lives Of Both Patients And Colleagues.

• Leading the front office team with a steady, confident, and welcoming approach.
• Managing the appointment book expertly, processing payments, and following established systems for cancellations, inquiries, and emergencies.
• Handling essential administrative duties like producing monthly reports, managing supplies, and general correspondence.
• Ensuring accuracy in managing patient treatment plans, bookings, and financial processes.
• Daily use and management of EXACT software is a key part of this role.

Who They Are Looking For

The Team Is Seeking a Mature, Stable, And Emotionally Intelligent Individual Who Genuinely Enjoys Their Work, Is a Dedicated Team Player, And Is Committed To Both Personal And Professional Development. They Desire a Wholesome And Well-rounded Professional Who

• Consistently demonstrates emotional intelligence and stability, maintaining a positive and focused presence that contributes to the team's supportive professional atmosphere.
• Is warm, competent, and welcoming, providing a reassuring presence for all.
• Understands the business aspect of running a busy practice, recognising the importance of a full schedule and maintaining patient relationships.
• Is proactive and has a growth mindset, looking for opportunities to improve office systems for the benefit of the patients, the team, and the business.
• Shows genuine empathy to every patient while communicating clearly and confidently with their loyal patient base.

Working Life and Benefits

This practice is deeply committed to supporting its team members. You will benefit from:

• Significant opportunities for development, including training and coaching through Prime Practice and ongoing professional development initiatives.
• A strong, supportive team culture with regular communication, including daily huddles and frequent team meetings.
• Access to external support, including an Employee Assistance Program (EAP) and external coaching resources.
• A healthy work environment with consistent hours: full-time (5 days, Monday-Friday), with 8:00/8:30 AM starts and finishing by 5:30 PM.
• A provided professional uniform and additional perks like team lunches and social events.