Front Desk / Senior Receptionist

Mulgrave Dental Group; City of Melbourne; On-site; AUD 55,000 - 80,000; Full time

Job summary

Mulgrave Dental Group is seeking a confident, organised Senior Receptionist to join our team in Melbourne. This role goes beyond a traditional front desk position, playing a key part in the patient journey and helping deliver excellent service, strong treatment uptake, and a well-managed appointment book.

We value reception experience but welcome strong candidates from medical, healthcare, hospitality, or other high-level customer service backgrounds who can own the day-to-day operations and

Qualifications

• Confident communicator with patients and staff.
• Commercially aware with focus on appointment efficiency.
• Organised with ability to prioritise in a busy practice.
• Proactive with attention to detail and problem solving.

Responsibilities

• Take ownership of day-to-day running of reception.
• Deliver an exceptional patient experience from first contact to treatment completion.
• Manage a busy appointment book and maximise chair utilisation.
• Handle cancellations, rescheduling and waitlists to minimise lost appointments.
• Follow up patients and outstanding treatment opportunities.
• Support recalls and rebooking to improve retention.
• Discuss treatment appointments, fees and payment options with patients.

Skills

Customer service

Organisational skills

Communication

Team collaboration

Payment processing

Treatment uptake

Job description

Mulgrave Dental Group is looking for a confident, organised and commercially minded Senior Receptionist to join the team. This is more than a traditional reception role. You will be a key part of the patient journey and play an important role in helping the practice deliver excellent patient service, strong treatment uptake and a well-managed appointment book.

This is more than a traditional reception role. You will be a key part of the patient journey and play an important role in helping the practice deliver excellent patient service, strong treatment uptake and a well-managed appointment book.

If you are someone who enjoys dealing with people, takes ownership, has great attention to detail and understands that excellent service drives a successful business, we want to hear from you

Key responsibilities

• Taking ownership of the day-to-day running of reception
• Delivering an exceptional patient experience from first contact through to treatment completion
• Managing a busy appointment book and maximising chair utilisation
• Managing cancellations, rescheduling and waitlists to minimise lost appointments
• Following up patients and outstanding treatment opportunities
• Supporting patient recalls and rebooking to improve retention
• Confidently discussing treatment appointments, fees and payment options with patients
• Processing payments and health fund claims accurately
• Supporting dentists and the clinical team to keep the day running smoothly
• Maintaining high standards across reception, administration and patient communication
• Supporting and mentoring other reception team members
• Identifying opportunities to improve systems, efficiency and patient experience
• Reconciling the daily taking

Dental reception experience is highly valued, but it is not essential. We are equally interested in candidates with strong experience in medical reception, healthcare, professional services, hospitality or other high-level customer service environments.

About you

• Confident – comfortable speaking with patients, discussing appointments and handling challenging situations professionally
• Commercially aware – understand that a well-managed appointment book, patient follow-up and excellent service are critical to practice performance
• Organised – able to manage competing priorities without losing attention to detail
• Proactive – you see an opportunity and take action
• Patient-focused – you genuinely enjoy helping people and creating a positive experience
• A team player – you work closely with dentists, nurses and reception colleagues to achieve great outcomes

About us

At Mulgrave Dental Group our core values are an integral part of who we are. Compassion, a Positive Attitude, Passion for Patient Experience, Professionalism, Integrity and Accountability are fundamental to being part of our team. They guide the way we work, the way we treat our patients and colleagues, and the standards we hold ourselves to. We strive to live by these values every day, and we look for team members who genuinely align with them and want to contribute to the culture we are building together.

Why join Mulgrave Dental Group?

• Join an established and growing dental practice
• Be part of a professional and supportive team
• Take ownership of an important senior role
• Opportunity to develop your career within dental practice management
• Work in a busy environment where your contribution genuinely matters
• Be rewarded for delivering outstanding patient service and team performance

If you're currently a senior receptionist, practice coordinator, medical receptionist, customer service leader or similar and you're looking for your next opportunity, this could be the role for you. We want someone who wants to make a difference — not someone who simply wants to sit behind a reception desk.