Senior Dental Receptionist / Practice Coordinator

NEWPORT DENTAL CENTRE; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

Newport Dental Centre in Sydney’s NSW is seeking a receptionist who will warmly welcome patients and coordinate our appointment book. You will manage calls, emails and online inquiries, while ensuring efficient recalls, confirmations and smooth patient flow throughout the day.

The role involves processing payments, explaining fees and presenting treatment plans. You will work closely with dentists, dental assistants and patients to support practice growth in a fast-paced environment.

Qualifications

• Warm, professional communication with patients.
• Efficiently manage an dental appointment book.
• Comfortable discussing fees and collecting payments.
• Proactive follow-up of treatment plans.
• Strong ownership and independent work ethic.
• Organised, reliable and detail-oriented.
• Remain calm and solution-focused during busy periods.
• Collaborate well with dentists, dental assistants and patients.
• Genuine interest in helping the practice grow.

Responsibilities

• Welcoming patients and creating a warm, professional experience
• Managing telephone, email and online enquiries
• Coordinating appointments, recalls and confirmations
• Maintaining an efficient and productive appointment book
• Proactively managing cancellations and filling short-notice gaps
• Processing payments, HICAPS claims and patient accounts
• Explaining fees and coordinating payment arrangements
• Presenting treatment plans and following up unscheduled treatment
• Managing recalls and inactive-patient follow-ups
• Completing daily reconciliation and basic practice reporting

Skills

Warm communication

Appointment scheduling

Fees & payments

Follow-up coordination

Take ownership

Organised & detail-oriented

Calm under pressure

Team collaboration

Growth mindset

Job description

You will be the welcoming face of our practice and an important link between our patients, clinicians and support team.

Key responsibilities

• Welcoming patients and creating a warm, professional experience
• Managing telephone, email and online enquiries
• Coordinating appointments, recalls and confirmations
• Maintaining an efficient and productive appointment book
• Proactively managing cancellations and filling short-notice gaps
• Processing payments, HICAPS claims and patient accounts
• Explaining fees and coordinating payment arrangements
• Presenting treatment plans and following up unscheduled treatment
• Managing recalls and inactive-patient follow-ups
• Completing daily reconciliation and basic practice reporting

About you

• Communicate warmly, confidently and professionally
• Understand how to manage a dental appointment book effectively
• Are comfortable discussing treatment fees and collecting payments
• Can follow up treatment plans professionally without being pushy
• Take ownership and work confidently without constant supervision
• Are organised, reliable and attentive to detail
• Remain calm and solutions-focused during busy periods
• Work positively with dentists, dental assistants and patients
• Have a genuine interest in helping the practice improve and grow

About us

Newport Dental Centre is a modern two-chair dental practice committed to providing high-quality clinical care and an exceptional patient experience.