Dental Receptionist

CBD Dental Ballarat; Ballarat; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Supportive team environment

Training opportunities

Modern and well-equipped practice

Growth within the role

Job summary

CBD Dental Ballarat is seeking a friendly and professional dental reception to greet patients and manage appointments in a busy Ballarat practice. The role requires handling calls, enquiries, and payments while maintaining accurate records and confidentiality.

You will coordinate with dentists and staff to ensure smooth workflows, manage emails and correspondence, and keep the reception area welcoming and organized.

Qualifications

• Previous experience in a dental or medical reception role (preferred)
• Strong communication and interpersonal skills
• Excellent organisational and time-management abilities
• Ability to multitask in a fast-paced environment
• High attention to detail and accuracy
• Experience with dental software is an advantage
• Professional presentation and a patient-focused attitude

Responsibilities

• Greet and assist patients in a warm and professional manner
• Manage appointment scheduling and recalls using practice management software
• Answer phone calls and respond to patient enquiries efficiently
• Process payments, issue receipts, and manage accounts
• Handle patient records with confidentiality and accuracy
• Coordinate with dentists and clinical staff to maintain an efficient workflow
• Manage emails, correspondence, and general administrative tasks
• Maintain a clean, organised, and welcoming reception area

Skills

Communication skills

Interpersonal skills

Organisational skills

Multitasking

Attention to detail

Dental software knowledge

Professional presentation

Teamwork

Tools

Dental software

Job description

Greet and assist patients in a warm and professional manner

Manage appointment scheduling and recalls using practice management software

Answer phone calls and respond to patient enquiries efficiently

Process payments, issue receipts, and manage accounts

Handle patient records with confidentiality and accuracy

Coordinate with dentists and clinical staff to maintain an efficient workflow

Manage emails, correspondence, and general administrative tasks

Maintain a clean, organised, and welcoming reception area

Key Responsibilities

• Greet and assist patients in a warm and professional manner
• Manage appointment scheduling and recalls using practice management software
• Answer phone calls and respond to patient enquiries efficiently
• Process payments, issue receipts, and manage accounts
• Handle patient records with confidentiality and accuracy
• Coordinate with dentists and clinical staff to maintain an efficient workflow
• Manage emails, correspondence, and general administrative tasks
• Maintain a clean, organised, and welcoming reception area

Skills & Experience

• Previous experience in a dental or medical reception role (preferred)
• Strong communication and interpersonal skills
• Excellent organisational and time-management abilities
• Ability to multitask in a fast-paced environment
• High attention to detail and accuracy
• Experience with dental software is an advantage
• Professional presentation and a patient-focused attitude

Personal Attributes

• Friendly, approachable, and compassionate
• Reliable and punctual
• Team-oriented with a positive attitude
• Ability to remain calm under pressure

What We Offer

• Supportive and friendly team environment
• Ongoing training and development opportunities
• Modern and well-equipped practice
• Opportunity to grow within the role