SENIOR DENTAL RECEPTION & CLIENT ENGAGEMENT COORDINATOR

Angel Dental Care; Picton; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Performance-based bonus

Job summary

Angel Dental Care, a progressive high-end dental clinic located about 50 minutes south-west of Sydney, seeks a Senior Dental Reception & Client Engagement Coordinator. You will be the important first contact, engage, follow up and discuss high-value dental treatment with patients and prospective patients.

You bring minimum 5 years' experience, are warm on the phone, and excel in dental/medical reception or customer-facing roles, with strong sales and organisational skills.

Qualifications

• Minimum 5 years' relevant professional experience.
• Warm, articulate and exceptional on the telephone.
• Highly experienced in dental/medical reception or customer-facing roles.
• Confident discussing fees and high-value treatment.
• Strong in sales and conversion.
• Highly organised and detail-oriented.
• Excellent with computers and technology.

Responsibilities

• Answering incoming patient phone calls professionally, warmly and efficiently.
• Managing the dental reception and front desk.
• Creating an exceptional experience from the patient's first interaction.
• Managing new patient enquiries via phone, email and digital channels.
• Booking and coordinating appointments.
• Managing the appointment book efficiently.
• Patient recalls, confirmations and follow-ups.
• Responding to missed calls and online enquiries promptly.
• Building rapport and trust with prospective patients.
• Following up patients considering treatment.

Skills

Dental reception experience

Phone etiquette

Sales & conversion

Communication

Organisation & attention to detail

Job description

SENIOR DENTAL RECEPTION & CLIENT ENGAGEMENT COORDINATOR

You will be an important first point of contact for our patients and prospective patients at a progressive, high-end dental clinic approximately 50 minutes south-west of Sydney CBD. While dental reception and answering incoming calls are central to this position, we are looking for much more than someone who simply manages the appointment book. We want someone who can engage, communicate, build relationships, follow up and confidently discuss high-value dental treatment.

Key responsibilities

Answering incoming patient phone calls professionally, warmly and efficiently

Managing the dental reception and front desk

Creating an exceptional experience from the patient's very first interaction

Managing new patient enquiries via phone, email and digital channels

Booking and coordinating appointments

Managing the appointment book efficiently

Patient recalls, confirmations and follow-ups

Responding to missed calls and online enquiries promptly

Building rapport and trust with prospective patients

Following up patients considering treatment

About you

Minimum 5 years' relevant professional experience required

Warm, articulate and exceptional on the telephone

Highly experienced in dental/medical reception or customer-facing roles

Confident discussing fees and high-value treatment

Strong in sales and conversion

Highly organised and detail-oriented

Excellent with computers and technology

Proactive with patient follow-up

Professional and well presented

Performance-based incentive bonus structure available

Hybrid working arrangement with minimum 3–4 days per week on-site