Dental Receptionist

Dr Michael Finkelstein; Sydney; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Friendly team

Boutique practice environment

Learning opportunities

Job summary

Dr Michael Finkelstein is a small, boutique dental practice in Sydney seeking a friendly receptionist to welcome patients, manage the front desk and support day-to-day operations.

You will handle appointments, recalls and patient communications, process payments including health fund claims, and assist the dental team in a warm, professional environment where every colleague contributes to excellent patient care. Full-time or part-time hours available, Monday to Friday.

Qualifications

• Experience in front-desk reception roles preferred.
• Excellent verbal and written communication.
• Strong organisational skills and attention to detail.
• Comfortable navigating multiple tasks and priorities.
• Willingness to learn and be part of a small team.

Responsibilities

• Welcoming patients with warmth and professionalism.
• Managing the front desk and coordinating daily operations.
• Handling appointments, recalls, and patient communications.
• Answering telephone inquiries with confident communication.
• Processing payments and health fund claims.
• Supporting the dental team with administration and coordination.
• Maintaining accurate patient records and efficient practice flow.

Skills

Reception

Customer service

Telephone communication

Organisational skills

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

Practice-management software

Job description

As the first point of contact for our patients, you will play an important role in making everyone feel welcome and ensuring the day-to-day operations of the practice run smoothly. You will manage the front office of our surgery in a small, boutique dental practice.

Key responsibilities

• Welcoming patients with warmth, professionalism and a friendly manner
• Managing the front desk and coordinating the daily operations of the surgery
• Managing appointments, bookings, recalls and patient communication
• Answering telephone enquiries with confidence, care and excellent communication skills
• Processing payments, including health fund claims and patient accounts
• Supporting the dental team with administration, coordination and day-to-day practice requirements
• Maintaining accurate patient records and helping to ensure the practice runs efficiently and smoothly

About you

• Confident, caring and genuinely enjoys working with people
• Excellent communication skills, particularly over the telephone
• Highly organised, reliable and attentive to detail
• Can juggle multiple tasks and priorities while remaining calm under pressure
• Professional, positive and team-oriented approach
• Takes pride in providing exceptional patient service
• Enjoys being part of a small, supportive team and building lasting relationships with patients
• Comfortable using computers and learning practice-management systems
• Previous dental reception experience would be highly regarded, although strong reception or medical administration experience and willingness to learn also welcome

About us

We are a small, boutique dental practice with a fun and interactive working environment. Many of our patients have been with us for many years, and we feel that we have become an extended family to them. We take great pride in the personal relationships we have built and the warm, professional care we provide.

Full-time or part-time opportunities, Monday to Friday

A warm and welcoming working environment in a small, boutique dental practice

A friendly, supportive and close-knit team

The opportunity to build meaningful relationships with our long-standing patients

A professional practice where your contribution is valued and you can take pride in managing the front office