Senior Customs Clearance Operations Leader

FedEx Corporation; Sydney; In loco; AUD 120.000 - 160.000; Tempo pieno

Descrizione del lavoro

FedEx Express Australia is seeking an experienced Operations Manager to join the Australian Customs Clearance leadership team. The role provides leadership across operational teams, offshore support partners, vendors and stakeholders in a fast-paced, regulated environment, focusing on performance, workforce planning, compliance outcomes, process improvement, resource management and customer service delivery.

We are seeking a strong operational leader first and foremost.

Competenze

• Significant leadership experience within operations, logistics, supply chain, aviation, freight forwarding or a similarly complex operational environment.
• Proven ability to lead and develop high‑performing teams.
• Strong planning, organisation and prioritisation skills.
• Strong analytical and problem‑solving capability with a data‑driven approach to decision‑making.
• Experience managing operational performance, workforce planning, productivity and cost control.
• Ability to influence and engage stakeholders across multiple functions and levels of the organisation.
• Strong communication, coaching and leadership skills.
• High levels of integrity, accountability and professional judgement.
• Experience managing vendors, offshore support teams or shared‑service environments will be highly regarded.
• Knowledge of Customs Clearance, Freight Forwarding, International Trade or Regulatory Compliance environments.
• Experience working with operational systems, reporting tools and business improvement initiatives.
• Relevant qualifications in Business, Operations, Logistics, Supply Chain or a related discipline.

Mansioni

• Lead, coach and develop frontline leaders and operational teams.
• Build a culture of accountability, engagement, safety and continuous improvement.
• Develop succession plans and leadership capability across the operation.
• Conduct regular performance, coaching and development conversations.
• Support employee engagement initiatives and action plans.
• Manage performance against service, productivity, quality and cost objectives.
• Lead workforce planning, volume forecasting and resource planning activities to ensure operational readiness and effective deployment of internal, vendor and offshore resources.
• Lead planning activities to support peak periods, volume growth, operational change and contingency readiness.
• Support delivery of customer commitments in a high-volume, time-critical environment.
• Analyse operational data and performance trends to identify opportunities and address emerging risks.
• Maintain effective contingency, recovery and peak‑season plans.
• Ensure compliance with all regulatory, company and operational requirements.
• Maintain a culture where compliance, safety and integrity are never compromised.
• Support internal and external audits, reviews and compliance activities.
• Drive operational discipline and effective business controls.
• Manage relationships with offshore support teams, vendors, service providers and internal stakeholders.
• Lead change and continuous improvement initiatives across people, processes, technology and performance.
• Drive productivity improvements, cost management and service excellence.
• Support forecasting, planning and operational decision‑making activities.
• Support relationships with regulators, service providers and key operational stakeholders where required.

Descrizione del lavoro

FedEx Express Australia is seeking an experienced Operations Manager to join the Australian Customs Clearance leadership team. The role provides leadership across operational teams, offshore support partners, vendors and stakeholders in a fast-paced, regulated environment, focusing on performance, workforce planning, compliance outcomes, process improvement, resource management and customer service delivery.

We are seeking a strong operational leader first and foremost.