Customs Brokerage Lead: Build a New Specialist Function

FedEx Australia; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid working arrangements

Opportunity to build a new specialist函

Regional exposure across Australia, NZ

Involvement in automation and process

Job summary

FedEx Australia is seeking an experienced Clearance Broker Lead to build and lead a new specialist clearance function from the ground up. You will design processes, SOPs and controls while collaborating with customers and internal teams across Australia, New Zealand and the broader APAC region to deliver compliant, best-in-class clearance solutions.

You will be the technical expert on brokerage activities, lead complex matters, and drive automation and process improvements while developing the

Qualifications

• Significant experience in customs clearance, brokerage or international trade compliance.
• Strong knowledge of customs regulations and brokerage operations.
• Experience handling complex or escalated customer and clearance matters.
• Ability to influence stakeholders and build strong working relationships.
• Proactive, solutions-focused mindset.
• Strong communication and problem-solving skills.
• Experience coaching, mentoring or supporting team development.
• Relevant customs qualifications, licensing or certifications as required.

Responsibilities

• Lead the resolution of complex and escalated customs clearance matters.
• Support the design and implementation of operational processes and procedures.
• Act as a key technical expert for specialist brokerage activities.
• Partner with customers to develop effective clearance solutions.
• Collaborate with teams across Operations, Clearance, Commercial and Regulatory functions.
• Support training, knowledge sharing and capability development.
• Drive continuous improvement initiatives and process enhancements.
• Contribute to automation and system improvement projects.
• Ensure compliance with customs regulations and company standards.
• Provide guidance and support on complex brokerage issues.

Skills

Customs clearance

Brokerage operations

Regulations knowledge

Stakeholder influence

Leadership potential

Communication skills

Mentoring

Customs qualifications

Job description

FedEx Australia is seeking an experienced Clearance Broker Lead to build and lead a new specialist clearance function from the ground up. You will design processes, SOPs and controls while collaborating with customers and internal teams across Australia, New Zealand and the broader APAC region to deliver compliant, best-in-class clearance solutions.

You will be the technical expert on brokerage activities, lead complex matters, and drive automation and process improvements while developing the