Senior Customer Service Representative

No.1 Roofing and Building Supplies; Gosford; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Flexible working arrangements

Training & coaching programs

Friendly team environment

Job summary

No.1 Roofing and Building Supplies in Somersby, NSW, is hiring full-time Customer Service Representatives. You will greet customers, process transactions, and provide product recommendations while supporting a fast-paced, growth-focused team.

The successful candidate will have outstanding communication skills, a customer-first mindset, and interest in the roofing industry. Experience with ERP systems is a plus. Family-friendly branch with flexible arrangements and a dynamic work environment.

Qualifications

• Experience in providing excellent customer service and guidance to customers.
• Strong communication and people skills for engaging with customers.
• Knowledge of and interest in the construction/roofing industry is advantageous.

Responsibilities

• Greet and assist customers via phone, email, and in person.
• Process transactions using our ERP system.
• Understand customer needs and make product recommendations.
• Perform software and hardware testing.
• Handle order processing and prepare quotations.

Skills

Customer service

Communication skills

Recommendation skills

Teamwork

ERP familiarity

Tools

ERP system

Job description

No.1 Roofing and Building Supplies - Somersby NSW

No 1 Roofing & Building Supplies is one of the largest wholesale suppliers of metal roofing and building products, servicing Sydney, Central Coast, Hunter, and Mid North Coast regions. We’ve been servicing the Building and Construction industry since 1990, allowing us to build strong and valued relationships with our customers and the most trusted brands in the Australian Building industry.

We’re looking for Customer Service Representatives to join the highly successful and growing team at our Somersby branch, on a full-time basis. You will be required to work Monday to Friday, and every second Saturday morning. This is a fantastic opportunity to join our team of superstars as we grow our business through providing a high-class customer experience.

Your work may include:

• Greeting and welcome customers via phone, digital media and walk-in
• Processing transactions using our ERP system
• Gaining an understanding of our customers needs and wants, and making recommendations to achieve these
• Software and hardware testing
• Order processing and preparation of quotations

About you:

You’re a friendly, helpful, and engaging customer-focused individual, looking to take the next step in your career. You’ve got excellent communication and people skills, experience in providing recommendations to support customers to make purchasing decisions and you thrive in a dynamic and fast-paced environment.

Knowledge of and experience in the construction/roofing industry will be highly regarded.

What’s in it for you?

• A competitive salary and access to flexible working arrangements
• You’ll be joining an industry leader on a serious growth trajectory - be part of this exciting phase!
• Freedom to use your initiative and bring your ideas to the table to shape the success of the branch and No.1 Roofing
• Access to formal and informal training and coaching programs to help you reach your potential and your career goals
• A fantastic, fun and high-performing team environment