Customer Experience Specialist – Roofing & Building (Flexible Hours)

No.1 Roofing and Building Supplies; Gosford; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Flexible working arrangements

Training & coaching programs

Friendly team environment

Job summary

No.1 Roofing and Building Supplies in Somersby, NSW, is hiring full-time Customer Service Representatives. You will greet customers, process transactions, and provide product recommendations while supporting a fast-paced, growth-focused team.

The successful candidate will have outstanding communication skills, a customer-first mindset, and interest in the roofing industry. Experience with ERP systems is a plus. Family-friendly branch with flexible arrangements and a dynamic work environment.

Qualifications

• Experience in providing excellent customer service and guidance to customers.
• Strong communication and people skills for engaging with customers.
• Knowledge of and interest in the construction/roofing industry is advantageous.

Responsibilities

• Greet and assist customers via phone, email, and in person.
• Process transactions using our ERP system.
• Understand customer needs and make product recommendations.
• Perform software and hardware testing.
• Handle order processing and prepare quotations.

Skills

Customer service

Communication skills

Recommendation skills

Teamwork

ERP familiarity

Tools

ERP system

Job description

No.1 Roofing and Building Supplies in Somersby, NSW, is hiring full-time Customer Service Representatives. You will greet customers, process transactions, and provide product recommendations while supporting a fast-paced, growth-focused team.

The successful candidate will have outstanding communication skills, a customer-first mindset, and interest in the roofing industry. Experience with ERP systems is a plus. Family-friendly branch with flexible arrangements and a dynamic work environment.