Customer Service Representative

No1 Roofing & Building Supplies; Central Coast Council; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Flexible working arrangements

Growth trajectory

Training and coaching

High-performing team

Job summary

No 1 Roofing & Building Supplies in Somersby is hiring a full-time Customer Service Representative to join our growing team. You will greet customers by phone, digital media and in person, process transactions in our ERP system, and tailor recommendations to meet customer needs.

Knowledge of the construction or roofing industry is highly regarded. We offer a competitive salary, flexible working arrangements, training, and a supportive, high-performing team environment.

Qualifications

• Experience in providing recommendations to support customers to make purchasing decisions.
• Excellent communication and people skills for a customer-focused role.
• Friendly, helpful and engaging attitude with a customer focus.
• Knowledge of the construction/roofing industry is highly regarded.

Responsibilities

• Greeting and welcome customers via phone, digital media and walk-in.
• Processing transactions using our ERP system.
• Gaining an understanding of customer needs and making recommendations.
• Software and hardware testing.
• Order processing and preparation of quotations.

Skills

Customer service

Communication skills

Sales recommendations

Team player

Tools

ERP system

Job description

No 1 Roofing & Building Supplies is one of the largest wholesale suppliers of metal roofing and building products, servicing Sydney, Central Coast, Hunter, and Mid North Coast regions. We’ve been servicing the Building and Construction industry since 1990, allowing us to build strong and valued relationships with our customers and the most trusted brands in the Australian Building industry.

We’re looking for Customer Service Representatives to join the highly successful and growing team at our Somersby branch, on a full-time basis. You will be required to work Monday to Friday, and every second Saturday morning. This is a fantastic opportunity to join our team of superstars as we grow our business through providing a high-class customer experience.

Your work may include:

• Greeting and welcome customers via phone, digital media and walk-in
• Processing transactions using our ERP system
• Gaining an understanding of our customers needs and wants, and making recommendations to achieve these
• Software and hardware testing
• Order processing and preparation of quotations

About you:

You’re a friendly, helpful, and engaging customer-focused individual, looking to take the next step in your career. You’ve got excellent communication and people skills, experience in providing recommendations to support customers to make purchasing decisions and you thrive in a dynamic and fast-paced environment.

Knowledge of and experience in the construction/roofing industry will be highly regarded.

What’s in it for you?

• A competitive salary and access to flexible working arrangements
• You’ll be joining an industry leader on a serious growth trajectory – be part of this exciting phase!
• Freedom to use your initiative and bring your ideas to the table to shape the success of the branch and No.1 Roofing
• Access to formal and informal training and coaching programs to help you reach your potential and your career goals
• A fantastic, fun and high-performing team environment