Customer Service Representative

No.1 Roofing and Building Supplies; Mona Vale; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Growth trajectory

Creative freedom

Career development

Vibrant team culture

Job summary

No.1 Roofing and Building Supplies is seeking a friendly Customer Service Representative for our Mona Vale branch. You will greet customers in person, on the phone, and online; process transactions using our ERP; tailor recommendations to customer needs; manage orders and quotations; and help train new team members.

Availability Mon-Fri 1pm-5pm, with rotating Saturdays; prior building supplies experience is preferred.

Qualifications

• Experience in customer service roles, preferably in building supplies or construction-related industries.
• Strong communication skills and a proactive approach to helping customers.

Responsibilities

• Greet customers in person, on the phone, and via digital channels.
• Process transactions using the ERP system accurately and efficiently.
• Understand customer needs and recommend suitable products.
• Manage orders and prepare accurate quotations.
• Train and mentor new employees to uphold high standards.

Skills

Customer service

Communication

ERP system usage

Training and mentoring

Tools

ERP system

Job description

No.1 Roofing and Building Supplies – Mona Vale NSW

Join a Thriving Industry Leader at No 1 Roofing & Building Supplies!

Are you ready to be part of something big? No 1 Roofing & Building Supplies, one of the largest wholesale suppliers of metal roofing and building products, is growing, and we're looking for more superstars to join our team.

With a legacy of excellence since 2001, we've built strong, trusted relationships with our customers and the most reputable brands in the Australian Building industry. As we continue to grow, we’re seeking enthusiastic individuals who are passionate about customer service to help us drive success.

Who We’re Looking For:

We have an opportunity for a full-time Customer Service Representative to join our successful team at our Mona Vale Branch. Hours are Monday to Friday 1pm- 5pm and every second Saturday 7:30am-12:00pm

Your Role:

As a key member of our team, your day-to-day responsibilities will include:

• Greeting and welcoming customers via phone, digital media, and in-person interactions.
• Processing transactions efficiently using our ERP system.
• Understanding customer needs and making tailored recommendations to help them achieve their goals.
• Managing orders and preparing accurate quotations.
• Training and mentoring new employees to ensure our high standards are maintained.

About You:

You’re a friendly, proactive individual with a knack for delivering exceptional customer experiences. You excel in communication and have a natural talent for guiding customers through their purchasing decisions. Experience in building supplies or the construction/roofing industry is highly desirable.

Availability to work Monday to Friday, and rotating Saturday mornings is essential. Working hours are negotiable for the right candidate.

Why Join Us?

• Competitive Salary: We offer a package that reflects your skills and experience.
• Be Part of Our Growth: Join a dynamic company that’s on an exciting growth trajectory—this is your chance to make a real impact!
• Creative Freedom: Bring your ideas to the table and play a key role in shaping the success of No.1 Roofing
• Career Development: Access a range of formal and informal training programs to help you reach your full potential and achieve your career aspirations.
• Vibrant Team Culture: Work in a fun, supportive, and high-performing team environment where your contributions are valued.