Senior Customer Service Leader (Onsite Brisbane)

Phoenix Source and Select; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Permanent full-time

Weekday hours

Work-life balance

Close-knit team

Senior position

Training & development

Long-term employment

Competitive salary

Job summary

Phoenix Source and Select in Brisbane is seeking a Senior Customer Service Representative to manage customer relationships, own service activities and support daily operations. You will handle enquiries, orders, quotes and invoicing while ensuring a seamless customer experience.

The role demands proactive problem-solving, strong communication, and the ability to work autonomously within a close-knit team. Immediate start in a permanent full-time capacity with weekday hours.

Qualifications

• Senior customer service experience or experienced customer service role.
• Ability to manage enquiries and resolve issues independently.
• Strong communication and relationship-building skills.
• Capacity to own tasks and manage competing priorities.
• Excellent organisational skills and attention to detail.

Responsibilities

• Take ownership of customer service activities and be a key contact for customers.
• Manage enquiries across phone, email, and face-to-face interactions.
• Build and maintain strong, long-term customer relationships.
• Take ownership of issues, complaints and escalations with timely resolution.
• Process orders, quotations, returns and invoices accurately.
• Provide product information and recommend suitable solutions.
• Monitor and follow up on outstanding orders and requests.
• Liaise with internal departments to meet customer expectations.
• Support and assist other team members with knowledge sharing.
• Maintain accurate customer records in internal systems.
• Identify opportunities to improve service processes and efficiencies.

Skills

Senior customer service

Relationship building

Communication

Ownership mindset

Organisational skills

Autonomy with team support

Tools

CRM/ERP systems

Microsoft Office

Job description

Phoenix Source and Select in Brisbane is seeking a Senior Customer Service Representative to manage customer relationships, own service activities and support daily operations. You will handle enquiries, orders, quotes and invoicing while ensuring a seamless customer experience.

The role demands proactive problem-solving, strong communication, and the ability to work autonomously within a close-knit team. Immediate start in a permanent full-time capacity with weekday hours.