Customer Service Team Leader – Guest Experience

Nando'S Australia & New Zealand

Brisbane

Hybrid

AUD 90,000 - 110,000

Full time

5 days ago

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Benefits offered by this job

Competitive salary package

Additional employee benefits

Job summary

People2people is partnering with a well‑established organisation to appoint a Customer Service Team Leader for the Brisbane operation. You will lead a busy team, coach staff, and drive process improvements while collaborating with Sales, Account Management and Operations to deliver exceptional customer experiences.

Join a growing Australian business and help shape a customer-centric culture, with onsite Wacol location and supportive leadership. Competitive salary package and benefits on offer.

Qualifications

Experience leading or supervising a busy customer service team.
Proactive and solutions-focused leadership style.
Strong stakeholder engagement and relationship-building capabilities.
Experience supporting sales functions and customer accounts.
Comfort with ERP and CRM systems.

Responsibilities

Lead and develop a high-performing customer service team.
Coach and upskill staff to improve performance.
Drive process improvement across operations.
Strengthen stakeholder relationships with Sales, Account Management and Operations.
Maintain day-to-day operations to sustain high service standards.
Foster a customer-centric culture to support growth.

Skills

Team leadership

Stakeholder engagement

Customer service excellence

Sales support

ERP systems

CRM systems

Process improvement

Coaching and development

Tools

ERP systems

CRM systems

Job description

Join a growing Australian business and help shape a customer-centric culture, with onsite Wacol location and supportive leadership. Competitive salary package and benefits on offer.

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