Customer Support Pro: Nights, Weekends & Payments

First Parking; Brisbane; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary + benefits

Job summary

People2people in partnership with a well‑established Brisbane business is seeking a Customer Service Team Leader to guide a busy operation in the city fringe with onsite parking.

You will coach and develop the team, streamline processes, and work closely with Sales, Account Management and Operations to sustain high service standards and customer‑centric growth.

Qualifications

• Experience leading or supervising a busy customer service team.
• Proactive and solutions‑focused leadership style.
• Strong stakeholder engagement and relationship‑building capabilities.
• Experience supporting sales functions and customer accounts.
• Confidence working with ERP and CRM systems.
• Commitment to delivering exceptional customer experiences.
• Join a successful Australian business experiencing sustained growth.
• Collaborative team environment where input is valued.
• Competitive salary package plus additional employee benefits.
• Convenient Wacol location with onsite parking.

Responsibilities

• Lead a customer service team and drive day-to-day operations.
• Coach and develop team members to improve performance.
• Optimise processes to enhance service delivery.
• Strengthen stakeholder relationships across Sales, Account Management and Operations.
• Maintain high service standards and customer-centric culture.
• Collaborate with cross-functional teams to support business growth.
• Stay connected to daily operations to ensure quality outcomes.

Skills

Leadership

Problem solving

Stakeholder engagement

Sales support

ERP/CRM systems

Customer focus

Team collaboration

Job description

Showing 643 Customer Support Pro Nights Weekends Payments jobs in Brisbane

Job Description

The organisation

People2people are excited to be partnering with a well-established and growing organisation supplying quality products and solutions across the hospitality and commercial sectors. With a strong reputation built on service, reliability and long-term customer partnerships, they continue to invest in their people, processes and future growth. As a result, an opportunity has arisen for an experienced Customer Service Team Leader to join the Brisbane operation.

The opportunity

Reporting directly to the Branch Manager, you will lead a customer service team focused on delivering exceptional customer experiences while driving continuous improvement across operations. You'll coach and develop your team, optimise processes, strengthen stakeholder relationships and remain connected to the day-to-day operation to ensure service standards remain high. Working closely with Sales, Account Management and Operations, you'll play a key role in creating a customer‑centric culture that supports both business growth and team success.

Selection criteria

• Experience leading or supervising a busy customer service team
• A proactive and solutions‑focused leadership style
• Strong stakeholder engagement and relationship‑building capabilities
• Experience supporting sales functions and customer accounts
• Confidence working with ERP and CRM systems
• A commitment to delivering exceptional customer experiences
• Join a successful Australian business experiencing sustained growth
• Work alongside supportive and approachable leadership
• Genuine opportunity to influence processes and contribute to business improvement
• Stable, long‑term career opportunity with a respected market leader
• Collaborative team environment where your input is valued
• Competitive salary package plus additional employee benefits
• Convenient Wacol location with onsite parking

At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves.