Customer Service Representative

Jamesvale Recruitment Pty.; Gold Coast City; On-site; AUD 48,000 - 55,000; Full time

Job summary

Synergie Australia is seeking a Customer Service Representative for a trusted client in Northgate, QLD. The role offers $35-40 per hour plus super, a 3-month temporary contract with potential for permanency, and a Monday–Friday 9:00am–5:00pm roster.

You will handle enquiries across channels, support national accounts, and ensure service delivery aligns with KPIs, while building strong customer relationships and maintaining accurate records.

Qualifications

• Previous experience within a customer service or contact centre environment.
• Strong written and verbal communication skills.
• Excellent organisational and time management abilities.
• High attention to detail and data entry accuracy.
• Proficiency with Microsoft Office Suite.
• Ability to multitask and manage competing priorities.
• Experience using Salesforce or other CRM systems is highly regarded.
• Positive attitude and customer-focused approach.

Responsibilities

• Respond to customer enquiries via phone and email.
• Manage customer requests through Salesforce and internal systems.
• Coordinate service bookings and scheduling requirements.
• Resolve customer issues and complaints professionally.
• Maintain accurate customer records and account information.
• Liaise with internal departments to ensure service delivery standards.
• Work within KPI and service level expectations.
• Build strong relationships with customers and stakeholders.

Skills

Customer service

Phone & email comms

CRM systems

MS Office

Attention to detail

Tools

Salesforce

CRM software

MS Outlook/Office 365

Job description

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Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.

Synergie Australia is seeking a Customer Service Representative for a trusted client located in Northgate, QLD

The important parts:

• Pay: $35-40 per hour + Super
• Duration: 3-month temporary assignment with potential for permanent employment
• Hours: Monday–Friday 9:00am - 5:00pm
• Location: Northgate QLD

What you will be required to do:

You’ll be responsible for delivering exceptional customer service while supporting national accounts and managing customer enquiries across multiple channels.

• Responding to customer enquiries via phone and email
• Managing customer requests through Salesforce and internal systems
• Coordinating service bookings and scheduling requirements
• Resolving customer issues and complaints in a professional manner
• Maintaining accurate customer records and account information
• Liaising with internal departments to ensure service delivery standards are met
• Working within KPI and service level expectations
• Building strong relationships with customers and stakeholders

To be successful in the role you will:

• Previous experience within a customer service or contact centre environment
• Strong communication skills, both written and verbal
• Excellent organisational and time management abilities
• High attention to detail and data entry accuracy
• Proficiency with Microsoft Office Suite
• Ability to multitask and manage competing priorities
• Experience using Salesforce or other CRM systems will be highly regarded
• A positive attitude and strong customer-focused approach

What’s on offer for you:

• Opportunity to join a leading national organisation
• Potential to transition into a permanent position after three months
• Supportive and collaborative team environment
• Career development and progression opportunities
• Hybrid working arrangement available upon permanent conversion
• Stable Monday to Friday roster

Apex Building Products is part of the Apex Steel Group, one of Australia’s largest privately owned steel manufacturers & distributors. Since its inception in 1994, Apex has continued to grow across Australia offering a wide range of products while servicing diverse industries. With a strong focus on innovation, quality, and customer service, we are