Senior Credit Controller

Maddocks; Melbourne; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Parental leave up to 20 weeks

Health insurance

Gym discounts

Salary continuance insurance

Employee Assistance Program

Job summary

Maddocks, a modern Australian law firm, is seeking a Senior Credit Controller to manage a large ledger, oversee collections, and resolve complex matters while collaborating with Partners.

You will onboard clients, enforce credit policies, maintain data in the firm’s systems, and work with billing and AR teams. This role requires resilience, sound judgement, and strong stakeholder communication.

Qualifications

• Experience managing complex or high-value debtor portfolios.
• Strong stakeholder management and communication skills.
• Professional, resilient approach to collections.
• Excellent organisational and prioritisation skills in a fast-paced environment.
• Sound judgement and attention to detail.
• Good working knowledge of Excel.
• Experience using practice management systems (Aderant highly regarded).

Responsibilities

• Assessing and approving new credit requests, including credit checks and risk assessments.
• Onboarding new clients and maintaining existing client accounts.
• Implementing and adhering to internal credit policies and procedures.
• Ensuring client data is accurately maintained within the Firm’s systems.
• Providing guidance and support on credit matters to internal stakeholders.
• Managing a substantial debtor ledger, following up overdue invoices to maintain cash flow.
• Leading collections activity on complex or sensitive accounts.
• Communicating with clients in a professional, relationship-focused manner.
• Identifying and managing credit risk while minimising bad debt exposure.
• Working with billing and AR teams to resolve invoicing or billing queries.
• Preparing and reviewing aged debtor ledgers and outstanding balance reports.
• Escalating risks where appropriate.
• Providing insights to support cashflow management and decision-making.
• Building strong relationships with Partners, practice groups and external clients.

Skills

End-to-end collections

Stakeholder management

Organisational skills

Excel proficiency

Aderant experience

Team collaboration

Tools

Aderant

Practice management systems

Job description

We are amodern Australian law firm with a leading reputation. We focus onexceptional service, operational excellence and being at theforefront of employee experience. We work closely with Australianand international businesses, organisations andgovernments.

About theRole

As SeniorCredit Controller, you will be responsible for managing a large andvaried ledger, proactively overseeing collections activity andresolving complex or escalated matters. You will work closely withPartners and their teams, balancing firm but professionalcollections with the need to maintain strong, ongoing clientrelationships.

Operatingin a fast-paced professional services environment, this rolerequires strong judgement, resilience and the ability to adaptquickly as priorities shift in response to Partner and businessneeds.

Your keyresponsibilities will include:

CreditManagement

• Assessing andapproving new credit requests, including conducting creditchecks and risk assessments
• Onboarding new clientsand maintaining existing client accounts
• Implementing andadhering to internal credit policies and procedures
• Ensuring client datais accurately maintained within the Firm’s systems
• Providing guidance andsupport on credit matters to internal stakeholders

Collections

• Managing a substantialdebtor ledger, proactively following up overdue invoices toensure healthy cashflow
• Leading collectionsactivity on more complex or sensitive accounts
• Communicating withclients in a professional, relationship-focusedmanner
• Identifying andmanaging credit risk while minimising bad debtexposure
• Working closely withbilling and AR teams to resolve invoicing or billingqueries

Reporting &Analysis

• Preparing andreviewing aged debtor ledgers and outstanding balancereports
• Identifying emergingdebtor issues and escalating risks whereappropriate
• Providing insights tosupport cashflow management and decision-making

Client &Stakeholder Engagement

• Building strongworking relationships with Partners, practice groups andexternal clients
• Actingas a key point of contact for escalated account and paymentqueries
• Facilitating regulardiscussions with Partners to review debtor positions and agreenext steps
• Balancing commercialoutcomes with long-term client relationships

AboutYou

You are anexperienced Credit Controller, ideally from a professionalservices environment, with strong end-to-end collectionsexperience and confidence engaging with seniorstakeholders.

To besuccessful in this role, you will bring:

• Provenexperience managing complex or high-value debtorportfolios
• Strongstakeholder management and communication skills
• Aprofessional, resilient approach to collections
• Excellentorganisational and prioritisation skills in a fast-pacedenvironment
• Soundjudgement and attention to detail
• A goodworking knowledge of Excel
• Experience usingpractice management systems (experience withAderant will be highly regarded)
• Apositive, collaborative mindset and willingness to support teamobjectives

In return,you will join a supportive Finance team within a collaborativeFirm, with the opportunity to work closely with the Credit Manager,take ownership of your ledger, and play a meaningful role insupporting the Firm’s financial performance.

Whyjoin Maddocks?

Maddocks issimply a great place to do great work. We foster a culture ofcollaboration, learning and engagement where you willexperience:

• CareerDevelopment: Learn and develop through structured learningand development programs at each stage of your career and studysupport programs.
• Communityinvolvement: give back to the communities in which weoperate through our thriving pro bono and grants programs and staffvolunteering initiatives.
• Workflexibly: work in a hybrid way with part of your week inthe office and support to set up your home office.
• Wellbeing &Benefits: access to up to 20 weeks paid parental leave,discounted gym memberships & health insurance, salary continuanceinsurance, Employee Assistance Program and parents and carerswellbeing programs.

Our peopleare our greatest advocates and we believe this is a result of ourinclusive culture and focus on complex and interesting work.

To beeligible for this role you must be legally permitted to work inAustralia. Please note that unsolicited applications from agencieswill not be considered at this time.