Senior Complex Case Manager, Housing Support

The Salvation Army Australia; Darwin; On-site; AUD 73,000 - 77,000; Full time

Benefits offered by this job

Hourly pay 53.43–55.85 AUD

NFP salary packaging up to $15,900

Employee Assistance Program

Leave entitlements

Parental leave

Leave purchase scheme

Discounts

Job summary

The Salvation Army Australia is seeking a Senior (Complex) Case Manager in Darwin, NT. This maximum term role focuses on intensive case management for participants with medium to high complexity within the Housing Support Program.

You will develop individual case plans, coordinate services, respond to critical incidents and support participants to stabilise, engage and thrive in a culturally safe environment.

Qualifications

• Degree qualification in Social Work, Mental Health, Welfare or Community Development, or relevant experience with a minimum Certificate IV in Community Services.
• Demonstrated experience supporting people with multiple and intersecting needs including mental health, AOD, trauma, disability, family violence and justice involvement.
• Experience completing risk assessments, safety plans and responding to high‑risk situations.
• Strong knowledge of Darwin’s homelessness sector and local community supports.
• Experience working with culturally diverse communities, including Aboriginal and Torres Strait Islander peoples.
• Ability to communicate clearly, build rapport and create shared understanding.
• Strong organisational skills and experience managing a case load.
• Resilience, adaptability and commitment to culturally safe, inclusive practice.
• First Aid Certificate.
• NT Working with children check or willingness to apply.
• NT Driving Licence.

Responsibilities

• Provide intensive case management to participants with complex and intersecting needs.
• Support referral allocation and prioritisation based on risk, urgency and program capacity.
• Respond to critical incidents and escalating behaviours using trauma‑informed approaches.
• Complete intake and assessment to build shared understanding of participant strengths and needs.
• Develop individual case plans that support stability, wellbeing and personal goals.
• Assist participants to attend appointments, access services and build community supports.
• Advocate for participants with government and non‑government agencies.
• Maintain accurate, up‑to‑date records in line with TSA standards.
• Identify risks and elevate concerns appropriately to ensure safety for participants, staff and TSA.
• Contribute to group activities and life skills programs that build confidence and connection.
• Work collaboratively with internal TSA services and external providers to ensure coordinated care.

Skills

Clear communication

Relationship building

Organisational skills

Resilience

Trauma-informed approach

Education

Degree/Certificate in relevant field

Certificate IV in Community Services

First Aid Certificate

Tools

First Aid Certification

Job description

The Salvation Army Australia is seeking a Senior (Complex) Case Manager in Darwin, NT. This maximum term role focuses on intensive case management for participants with medium to high complexity within the Housing Support Program.

You will develop individual case plans, coordinate services, respond to critical incidents and support participants to stabilise, engage and thrive in a culturally safe environment.