Senior Community Manager: Member Experience & Growth

WeWork; Brisbane; In loco; AUD 110.000 - 150.000; Tempo pieno

Descrizione del lavoro

WeWork Brisbane is seeking a Community Manager to energize our member experience across multiple buildings and lead a large team in delivering exceptional hospitality and operational excellence. You will partner with Security, Technology and Facilities to ensure a safe, functional environment while driving member satisfaction, retention, and KPI performance.

This on-site role emphasizes events, spaces, and revenue growth through partnerships and services.

Competenze

• 8+ years in hospitality, multi-unit retail or related field.
• 3+ years of direct people management experience.
• Bachelor’s Degree or equivalent in Business, Marketing, Hospitality, or related field.
• Strong verbal and written communication skills and project management.
• Strategic thinker with entrepreneurial mindset.
• Accountability and strong work ethic with compassionate leadership.

Mansioni

• Lead and oversee a large, multi-building team.
• Drive hospitality and member engagement across the member journey.
• Ensure daily building operations with QA and global standards.
• Collaborate with Security, Technology and Facilities teams.
• Support leasing, renewals and identify growth opportunities.
• Manage costs and forecast performance to support financial health.

Conoscenze

People management

Leadership

Coaching

Performance management

Communication

Hospitality

Member engagement

Event planning

NPS analytics

Data-driven decisions

Formazione

Bachelor’s degree preferred in Business/Marketing/Hospitality

Descrizione del lavoro

WeWork Brisbane is seeking a Community Manager to energize our member experience across multiple buildings and lead a large team in delivering exceptional hospitality and operational excellence. You will partner with Security, Technology and Facilities to ensure a safe, functional environment while driving member satisfaction, retention, and KPI performance.

This on-site role emphasizes events, spaces, and revenue growth through partnerships and services.