On-Site Community & Member Experience Lead

WeWork; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

WeWork Melbourne is seeking a Community Lead to become the heart of our on-site community, delivering elevated hospitality, guiding member experiences, and acting as the primary point of contact for escalations.

You will own building operations, partner with security and leasing teams, manage service requests and move-ins, and identify revenue opportunities through upsells and renewal strategies.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 3+ years of professional experience in hospitality, multi-unit retail or related fields.
• Proactive problem-solver with entrepreneurial mindset and adaptability.
• Exceptional verbal and written communication, ability to build rapport with diverse stakeholders.
• Experience using data to inform decision-making (Qualtrics or CRM tools like Salesforce).

Responsibilities

• Hospitality & Member Engagement: deliver elevated hospitality, anticipate needs, and ensure a positive member journey.
• Building Operations: own on-site operations, resolve service requests, and ensure safety/compliance.
• Revenue Growth & Sales Support: support leasing team, pursue revenue opportunities, and drive occupancy through data-informed decisions.

Skills

Hospitality leadership

Customer relationship management

Data-informed decision making

Communication skills

Entrepreneurial mindset

Education

Bachelor's degree or equivalent

Tools

Salesforce

Qualtrics

Job description

WeWork Melbourne is seeking a Community Lead to become the heart of our on-site community, delivering elevated hospitality, guiding member experiences, and acting as the primary point of contact for escalations.

You will own building operations, partner with security and leasing teams, manage service requests and move-ins, and identify revenue opportunities through upsells and renewal strategies.