Community Manager, Brisbane

Tasmania; Brisbane; On-site; AUD 140,000 - 190,000; Full time

Job summary

WeWork is seeking a senior Operations Leader in Australia to oversee multiple buildings, ensuring premier hospitality and member experiences while driving operational excellence and business performance. You will manage a large team, coordinate with security, tech, and facilities, and focus on renewals, events, and revenue opportunities.

The role requires a strong background in hospitality or multi-unit operations, with 8+ years of experience and 3+ years in people management, plus a Bachelor’s

Qualifications

• Preferred 8+ years of professional experience in hospitality, multi unit retail or related experience.
• Preferred 3+ years of direct people management experience.
• Bachelor's Degree or equivalent experience preferred in Business, Marketing, Hospitality, or other related degrees.
• Must have strong verbal and written communication skills, project management, and business operations experience.
• Demonstrates accountability and an entrepreneurial mindset.

Responsibilities

• Lead a large team across multiple buildings and report to an Area Director.
• Deliver exceptional hospitality and drive member satisfaction.
• Oversee daily workplace operations with QA and standards compliance.
• Partner with Leasing/Accounts to drive renewals and growth opportunities.
• Manage profitability and report key KPIs to leadership.

Skills

Leadership

People management

Project management

Strategic thinking

Business operations

Education

Bachelor's degree or equivalent

Job description

Job Description

In this leadership position, you will partner across multiple departments to ensure every interaction and space reflects our standards of excellence. Whether supporting a diverse member base or a key Enterprise client, you will serve as a trusted leader focused on member satisfaction, operational excellence, and business performance.

This is an on-site position, with a requirement to be in the buildings 5 days per week. In this role, your work will include but not be limited to the duties listed below:

People Management

Report to an Area Director and oversee a large team across multiple buildings.

Effectively lead your team to execute on their objectives, building a culture of excellence through coaching and performance management.

Champion the successful adoption and communication of business updates, process changes, company initiatives, and established goals throughout the team.

Hospitality & Member Engagement

Lead teams in delivering exceptional hospitality by anticipating member needs and creating positive experiences throughout the member journey.

Utilize the established events framework to produce engaging signature experiences designed to drive member satisfaction.

Drive member retention by leveraging data, actively managing escalations, and implementing targeted strategies to improve Net Promoter Score (NPS) and overall KPI performance.

Building Operations

Oversee daily workplace operations while maintaining Quality Assurance and Global Standards.

Partner with external stakeholders and internal teams, including Security, Technology, and Facilities, to ensure a safe, functional, and well‑maintained environment.

Ensure timely resolution of service & maintenance requests, move‑ins, and move‑outs.

Revenue Growth and Sales Support

Partner with Leasing and Accounts teams to conduct tours, support renewals, and identify growth opportunities.

Drive ancillary revenue initiatives, including room bookings, private events, partnerships, parking, and additional services.

Cultivate and maintain relationships with high‑value Enterprise client accounts; focusing on specialized operations requirements to secure long‑term growth and retention.

Financial Performance

Manage your portfolio to maximize profitability and report on key performance metrics to your Area Director on a regular basis.

Be responsible for controllable operating costs against budget, while delivering a premium experience for our members

Analyze trends, forecast performance, and implement strategies to support financial health.

About the Employer

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement-we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow's world at work., Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you-because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our , or part of a global project, we ask you to bring your open‑minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

About the Candidate

We'd love to hear from you if you meet the qualifications below:

Preferred 8+ years of professional experience and proven track record of success in hospitality, multi unit retail or related experience.

Preferred 3+ years of direct people management experience. Demonstrated ability of leading teams effectively.

Bachelor's Degree or equivalent experience preferred in Business, Marketing, Hospitality, or other related degrees.

Must have strong verbal and written communication skills, project management, and business operations experience.

Embraces challenges in a fast-paced environment. Strategic thinker and problem solver with an entrepreneurial mindset.

Exhibit a high degree of accountability and a strong work ethic, while maintaining compassion and self‑awareness in all professional interactions.