Onsite Community Lead: Hospitality, Growth & Events

WW_AU - WeWork Australia Pty Ltd; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

WeWork Australia Pty Ltd seeks a Community Lead to drive hospitality, member engagement and operational excellence across our Australian buildings. You will own the member journey, resolve feedback, and partner with Leasing to maximize occupancy and revenue while maintaining safety standards.

In this on-site role, you will lead the community team, schedule coverage, and curate events that foster professional connections and high retention.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Preferred 3+ years of professional experience in hospitality, multi-unit retail or related field.
• Proactive problem-solver with an entrepreneurial mindset and adaptability.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication, with rapport-building skills.
• Experience using data to inform decisions (Qualtrics, Salesforce).

Responsibilities

• Deliver elevated hospitality and member engagement across the journey.
• Act as primary resolver for member feedback using data to drive improvements.
• Support community events to boost networking and member retention.
• Manage on-site desk coverage and build operations to ensure service quality.
• Partner with Leasing to tour and grow occupancy and revenue.
• Collaborate with Security for safety, compliance and cost control.

Skills

Problem solving

Entrepreneurial mindset

Multitasking

Communication

Data-driven

Education

Bachelor’s Degree or equivalent experience

Tools

Qualtrics

Salesforce

Job description

WeWork Australia Pty Ltd seeks a Community Lead to drive hospitality, member engagement and operational excellence across our Australian buildings. You will own the member journey, resolve feedback, and partner with Leasing to maximize occupancy and revenue while maintaining safety standards.

In this on-site role, you will lead the community team, schedule coverage, and curate events that foster professional connections and high retention.