On-Site Community Lead: Hospitality & Growth

WeWork; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

WeWork is seeking a Community Lead to drive hospitality, member engagement, and building operations across its Sydney locations. You will lead a team to ensure premier service, safety and operational excellence while enabling revenue growth opportunities through proactive engagement with Enterprise clients.

You will leverage data insights to enhance member satisfaction, coordinate events, and partner with Leasing to showcase the value of WeWork spaces to prospective members.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 3+ years in hospitality, multi-unit retail or related field.
• Entrepreneurial mindset with change agility.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication with diverse stakeholders.
• Experience using data to inform decisions (CRM tools).

Responsibilities

• Deliver elevated hospitality by anticipating member needs and providing personalized support.
• Resolve member feedback using data and empathy to identify trends and improvements.
• Support a curated community event strategy to boost networking and retention.
• Overlap with Community desk for consistent coverage during business hours.
• Lead on-site operations ensuring safety, efficiency and standards.
• Partner with Leasing to conduct high-impact tours and drive occupancy.

Skills

Problem solving

Entrepreneurial mindset

Communication

Multi-tasking

Data-driven decisions

Education

Bachelor’s Degree or equivalent experience

Tools

Salesforce

Qualtrics

Job description

WeWork is seeking a Community Lead to drive hospitality, member engagement, and building operations across its Sydney locations. You will lead a team to ensure premier service, safety and operational excellence while enabling revenue growth opportunities through proactive engagement with Enterprise clients.

You will leverage data insights to enhance member satisfaction, coordinate events, and partner with Leasing to showcase the value of WeWork spaces to prospective members.