Head of Community Operations & Guest Experience

Tasmania; Brisbane; On-site; AUD 100,000 - 160,000; Full time

Job summary

WeWorker in Brisbane is seeking a Community Manager to lead our Community team, driving member success and operational excellence for across multiple buildings on-site.

You will partner with cross‑functional teams to ensure exceptional hospitality, member engagement, and strong performance. You’ll oversee daily operations, support revenue growth, and report on financial KPIs to the Area Director in a fast‑paced, service‑oriented environment.

Qualifications

• 8+ years in hospitality, multi-unit retail, or related sectors.
• 3+ years direct people management experience.
• Bachelor's Degree or equivalent in Business, Marketing, Hospitality, or related field.
• Strong verbal and written communication, project management, and operations skills.
• Entrepreneurial mindset with accountability and collaborative spirit.

Responsibilities

• Lead a large team across multiple buildings and oversee daily operations.
• Deliver exceptional hospitality and drive member satisfaction and engagement.
• Oversee building operations, safety, and service requests with QA and standards.
• Partner with Leasing and Accounts to identify growth opportunities and revenue.
• Manage portfolio profitability and report KPIs to Area Director.

Education

Bachelor's Degree or equivalent in Business, Marketing, Hospitality, or related field

Job description

WeWorker in Brisbane is seeking a Community Manager to lead our Community team, driving member success and operational excellence for across multiple buildings on-site.

You will partner with cross‑functional teams to ensure exceptional hospitality, member engagement, and strong performance. You’ll oversee daily operations, support revenue growth, and report on financial KPIs to the Area Director in a fast‑paced, service‑oriented environment.