Community Lead: Hospitality, Events & Growth

WeWork; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

WeWork in Sydney seeks a Community Lead to own hospitality, member engagement, and on-site operations five days per week. You will lead the member experience, resolve feedback with empathy, and partner with Leasing to drive occupancy and revenue.

In this role you will manage daily operations, safety protocols, and cost controls while delivering a premium experience. A degree with 3+ years in hospitality or retail is preferred and data-driven decision making is valued.

Qualifications

• Bachelor's Degree or equivalent experience.
• Preferred 3+ years of professional experience in hospitality, multi unit retail or related experience.
• Proactive problem-solver with an entrepreneurial mindset who embraces change and is committed to continuous professional growth.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Exceptional verbal and written communication skills, with a natural ability to build rapport with diverse stakeholders ranging from entrepreneurs to Enterprise executives.
• Experience utilizing data (such as Qualtrics or CRM tools like Salesforce) to inform decision-making and drive member satisfaction.

Responsibilities

• Deliver elevated hospitality by anticipating member and guest needs and ensuring a positive experience across the member journey.
• Serve as the on-site lead for building operations, safety, and standards.
• Lead tours for prospective members and support revenue growth opportunities.
• Coordinate the community events strategy to foster networking and member connections.

Skills

Data-driven decision making

Verbal and written communication

Stakeholder relations

Education

Bachelor's Degree or equivalent experience

Tools

Qualtrics

Salesforce

Job description

WeWork in Sydney seeks a Community Lead to own hospitality, member engagement, and on-site operations five days per week. You will lead the member experience, resolve feedback with empathy, and partner with Leasing to drive occupancy and revenue.

In this role you will manage daily operations, safety protocols, and cost controls while delivering a premium experience. A degree with 3+ years in hospitality or retail is preferred and data-driven decision making is valued.