Portfolio People & Culture Manager

Accor; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Accor is seeking an experienced People & Culture Manager to support our Sydney CBD hotels and shared services hub. You will lead culture, capability, compliance and workforce experience across multiple properties, partnering with leaders to embed Accor's people frameworks in line with the Salter Brothers strategy.

You will drive recruitment, retention and career development while balancing strategic HR delivery with hands-on support across a diverse portfolio.

Qualifications

• Experience leading HR in multi-site hospitality environments.
• Strong knowledge of Australian employment laws and awards.
• ER/IR experience and coaching leaders.
• Safety, incident and claims management knowledge.
• Excellent stakeholder management and influencing skills.

Responsibilities

• Coach and support hotel leaders on performance, engagement and workforce planning.
• Drive recruitment, onboarding and talent development aligned with capability frameworks.
• Support change management, organizational design and portfolio-wide HR initiatives.
• Ensure compliance with legislation, awards, policies and governance.
• Champion culture, wellbeing, diversity and engagement across properties.
• Partner with payroll, shared services and operational leaders to ensure smooth HR processes.
• Analyse workforce trends and provide insights to support decisions.
• Manage learning and development across the portfolio, including training facilitation.
• Build strong relationships to ensure consistent people practices across the portfolio.

Skills

People leadership

Employee relations

Workforce planning

Change management

Recruitment & onboarding

HR policy governance

Education

HR Management degree

Job description

Company Description

The Accor Salter Brothers hotel portfolio spans across 11 hotels, 4 states and in 4 distinct brands within the renownedAccornetwork.

Job Description

We're seeking an experienced People & Culture Manager to support our Sydney CBD hotels and shared services hub. This key leadership role drives culture, capability, compliance, and workforce experience across multiple properties.

You'll shape the employee experience by partnering with leaders to deliver consistent, high-quality support, embedding Accor's people frameworks in line with Salter Brothers' strategy. You'll also act as a key link between the hotels and the Portfolio Director of People & Culture, contributing to portfolio initiatives, workforce planning, and continuous improvement.

This role will suit a confident operator who thrives in a multi-site environment, builds strong relationships with leaders, and balances strategic human resources delivery with hands-on support.

Key Responsibilities

• Coach and support hotel leaders on performance, engagement, employee relations matters, and workforce planning
• Drive recruitment, onboarding, and talent development aligned with Accor's capability frameworks
• Support change management, organisational design, and portfolio-wide HR initiatives
• Ensure compliance with legislation, awards, policies, and governance requirements
• Champion culture, wellbeing, diversity, and engagement across our properties
• Partner with payroll, shared services, and operational leaders to ensure smooth HR processes
• Analyse workforce trends and provide insights to support operational decision-making
• Manage learning & development for our portfolio, including facilitation of brand and service training
• Build strong relationships across the portfolio to ensure consistent people practices and standards

About You

You're a natural leader, able to connect and build trust with all levels. An experienced HR professional with strong generalist capability and a passion for hospitality. You're confident managing multiple stakeholders, comfortable navigating complexity, and able to balance strategic thinking with practical, day-to-day delivery.

You'll Bring

• Experience in a multi-site HR role (hospitality or service industry preferred, hotels highly regarded)
• Strong knowledge of Australian employment legislation and award interpretation
• Proven capability in ER/IR, coaching leaders, and supporting organisational change
• Solid knowledge of Work, Health & Safety, incident management and claims management
• Excellent communication, relationship-building, and influencing skills
• A proactive, solutions-focused approach and the ability to work autonomously
• A genuine commitment to people, culture, and creating great workplace experiences
• Demonstrated competency in a similar human resources leadership role – hotel experience highly advantageous
• Tertiary education in Human Resources Management or relatable field

If you're passionate about building strong teams, supporting career journeys, and creating a culture where people feel valued, we'd love to welcome you.

Additional Information

Why Join Us?

This is a rare opportunity to influence and shape the People & Culture direction of a diverse and growing hotel portfolio under one of the world's most recognised hospitality brands. With a strong commitment to values, people, community, and sustainability, we are proud to be creating workplaces where we connect cultures with heartfelt care.

Special note: Only applicants currently located in Australia with full Australian working rights will be considered.