Senior Collections & Recovery Strategist

SilverChef; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working

Professional development

Career progression

Inspiring workplaces

Values-led culture

B Corp certification

Job summary

SilverChef is seeking a Senior Collections Officer to join the Credit Risk & Recovery Operations team. You will manage a diverse arrears portfolio, negotiate with customers and external parties, and drive recoveries while protecting the company brand.

You will analyse portfolio risks, develop recovery strategies and provide insights for informed business decisions. This role rewards strong communication, negotiation, and commercial acumen within a growing global finance business.

Qualifications

• 3+ years of proven experience in collections, recoveries or credit in financial services.
• Strong negotiation, influencing and conflict resolution skills.
• Excellent communication and stakeholder management across diverse groups.
• Strong analytical and problem-solving capabilities with good judgement.
• Understanding of collections legislation and the National Debt Collection Guidelines.
• Experience with insolvency, external administrations or legal recovery processes is highly regarded.
• Strong commercial acumen balancing customer outcomes with risk and business objectives.

Responsibilities

• Manage a complex arrears and recovery portfolio to improve portfolio performance and minimise financial loss.
• Negotiate with customers, legal representatives and recovery partners to maximise recoveries.
• Identify and escalate portfolio risks and high-risk accounts for risk management.
• Provide timely portfolio insights to support informed business decisions.
• Strengthen customer relationships and protect the SilverChef brand through respectful engagement.
• Meet individual and team KPIs while supporting continuous improvement initiatives.
• Support departmental projects aligned with role seniority.

Skills

Negotiation

Influencing

Conflict resolution

Communication

Stakeholder management

Analytical thinking

Collections legislation

Insolvency experience

Commercial acumen

Job description

SilverChef is seeking a Senior Collections Officer to join the Credit Risk & Recovery Operations team. You will manage a diverse arrears portfolio, negotiate with customers and external parties, and drive recoveries while protecting the company brand.

You will analyse portfolio risks, develop recovery strategies and provide insights for informed business decisions. This role rewards strong communication, negotiation, and commercial acumen within a growing global finance business.