Collections Specialist: Flexible Hours & Growth

SilverChef; Brisbane; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Flexible working options

Top 40 Inspiring Workplaces in Austral

Personal and professional development

Career growth in a high-growth company

Purpose and values-led workplace

Certified B Corp – balance profit with

Job summary

SilverChef is seeking a proactive Collections Officer to join our Credit Risk & Recovery Operations team in Brisbane, Australia. You will manage arrears portfolios, engage with customers and partners, and drive positive outcomes with empathy and sound judgement.

You’ll resolve arrears, assess risks, and progress overdue accounts while meeting KPIs and supporting business growth. This role offers flexible working options and opportunities for development in a fast-growing global finance business.

Qualifications

• Proven experience in collections or a similar customer-facing role.
• Experience in financial services is highly regarded.
• Strong communication and ability to build rapport with stakeholders.
• Confident negotiating outcomes and managing challenging conversations.
• Detail-oriented with good analytical and organisational skills.
• Willingness to learn and develop professionally.

Responsibilities

• Speak with customers, resolve arrears matters and progress overdue accounts.
• Liaise with Collections Partners and internal stakeholders to manage accounts.
• Use sound judgement to negotiate practical solutions.
• Follow the SilverChef Debt Lifecycle and take timely action.
• Identify and escalate potential risks to management.
• Meet individual and team KPIs and support other projects as needed.

Skills

Proven collections experience

Customer service

Account management

Strong communication

Negotiation skills

Attention to detail

Time management

Job description

SilverChef is seeking a proactive Collections Officer to join our Credit Risk & Recovery Operations team in Brisbane, Australia. You will manage arrears portfolios, engage with customers and partners, and drive positive outcomes with empathy and sound judgement.

You’ll resolve arrears, assess risks, and progress overdue accounts while meeting KPIs and supporting business growth. This role offers flexible working options and opportunities for development in a fast-growing global finance business.