Remote Collections & Recoveries Specialist

Resimac; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

WFH flexibility

Supportive team culture

Internal development and cross‑trainin

Discounts and deals

Daily breakfast bar

Paid parental leave (16 weeks)

Salary packaging

Job summary

Resimac invites a focused Collections Officer to join our Recoveries team across Asset Finance accounts. You will manage arrears, discuss payment arrangements and hardship options while maintaining compliant, customer-centred communications.

In a fast-paced, high-volume environment, you’ll coordinate with borrowers, solicitors and internal stakeholders to drive sustainable resolutions and protect business outcomes. A keen eye for detail and strong negotiation skills are essential.

Qualifications

• Experience in collections, recoveries, customer service or financial services administration.
• Strong communication and negotiation skills, with the ability to engage professionally with customers and stakeholders.
• Excellent attention to detail and a highly organised approach to managing workloads.
• The ability to work effectively in a high-volume, fast-paced environment.

Responsibilities

• Managing collections and recovery activities for Asset Finance accounts.
• Contacting customers to discuss arrears, payment arrangements, hardship options and account resolutions.
• Processing hardship applications and associated customer communications.
• Preparing and issuing collection notices, default instructions and arrears correspondence.
• Liaising with borrowers, solicitors, mercantile agents and other third-party providers.
• Managing inbound account enquiries and responding to customer requests via phone and email.
• Processing account maintenance activities including direct debit changes, variations and account updates.
• Following up customers for outstanding documentation, hardship information, insurance claims and settlement requirements.
• Maintaining accurate records and data entry across relevant systems.
• Supporting account administration activities and invoice processing.
• Ensuring all customer interactions are conducted in accordance with company policies, legislative requirements and service standards.

Skills

Collections

Recoveries

Customer service

Attention to detail

Organised

Problem solving

Microsoft Excel

Call centre experience

Negotiation

Stakeholder management

Tools

Microsoft Excel

Job description

Resimac invites a focused Collections Officer to join our Recoveries team across Asset Finance accounts. You will manage arrears, discuss payment arrangements and hardship options while maintaining compliant, customer-centred communications.

In a fast-paced, high-volume environment, you’ll coordinate with borrowers, solicitors and internal stakeholders to drive sustainable resolutions and protect business outcomes. A keen eye for detail and strong negotiation skills are essential.