Collections Officer

SilverChef; Brisbane; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Flexible working options

Top 40 Inspiring Workplaces in Austral

Personal and professional development

Career growth in a high-growth company

Purpose and values-led workplace

Certified B Corp – balance profit with

Job summary

SilverChef is seeking a proactive Collections Officer to join our Credit Risk & Recovery Operations team in Brisbane, Australia. You will manage arrears portfolios, engage with customers and partners, and drive positive outcomes with empathy and sound judgement.

You’ll resolve arrears, assess risks, and progress overdue accounts while meeting KPIs and supporting business growth. This role offers flexible working options and opportunities for development in a fast-growing global finance business.

Qualifications

• Proven experience in collections or a similar customer-facing role.
• Experience in financial services is highly regarded.
• Strong communication and ability to build rapport with stakeholders.
• Confident negotiating outcomes and managing challenging conversations.
• Detail-oriented with good analytical and organisational skills.
• Willingness to learn and develop professionally.

Responsibilities

• Speak with customers, resolve arrears matters and progress overdue accounts.
• Liaise with Collections Partners and internal stakeholders to manage accounts.
• Use sound judgement to negotiate practical solutions.
• Follow the SilverChef Debt Lifecycle and take timely action.
• Identify and escalate potential risks to management.
• Meet individual and team KPIs and support other projects as needed.

Skills

Proven collections experience

Customer service

Account management

Strong communication

Negotiation skills

Attention to detail

Time management

Job description

Be part of a fast-growing, highly successful global finance business that does things differently. Our finance product portfolio is a mix of established and new products that help hospitality businesses get started and grow. We are genuinely committed to helping our customers achieve their dreams, and we’ve already invested more than $2bn in the hospitality industry globally.

We are excited about our future and we are really excited about yours!

About the Opportunity:

We're looking for a proactive and customer-focused Collections Officer to join our Credit Risk & Recovery Operations team. In this role, you'll manage a portfolio of customers in arrears, working closely with our Collections Partners, internal teams and customers to achieve positive outcomes.

Your day will include speaking with customers, resolving arrears matters, assessing account risks and taking timely action to progress overdue accounts. You'll play an important role in reducing arrears, minimising financial losses and ensuring customers are supported with respect and empathy throughout the collections process.

This is a great opportunity for someone who enjoys meaningful conversations, problem solving and helping customers get back on track.

Your key contributions include:

• Liaising with customers in arrears to help resolve outstanding payments and achieve positive outcomes.
• Working with Collections Partners and internal stakeholders to effectively manage assigned accounts.
• Using sound judgement and strong communication skills to negotiate practical solutions.
• Following the SilverChef Debt Lifecycle and taking timely action on assigned accounts.
• Keeping management informed by identifying and escalating potential risks.
• Meeting individual and team KPIs.
• Supporting projects and other tasks as required.

What You’ll Need to Succeed:

• Proven experience in collections, customer service, account management or a similar customer-facing role. Experience within financial services will be highly regarded.
• Strong communication skills and the ability to build rapport with customers and stakeholders.
• Confidence managing challenging conversations and negotiating positive outcomes.
• Strong attention to detail and sound analytical skills.
• Effective organisation and time management skills.
• A willingness to learn, grow and embrace professional development opportunities.

The Perks:

• We offer a competitive salary and a range of flexible working options to support a positive work/life balance for all our people.
• SilverChef was recognised as one of the Top 40 Inspiring Workplaces in Australasia 2026.
• We invest in your personal and professional development.
• We are high-growth company focused on career development for our people - 16% of our people were supported to achieve a promotion, secondment or internal move during FY2025.
• We are a purpose and values-led business, where the right attitude and behaviours are valued alongside performance, creating a vibrant, positive and supportive workplace.
• SilverChef is a Certified B Corp – part of a movement of businesses that balance profit with purpose.

Our Commitment to Diversity:

SilverChef provides a welcoming environment where our people can bring their authentic selves to work each day. We value diversity of culture, ethnicity, race, gender identity, nationality, age, colour, religion, disability, sexual orientation and beliefs – because diverse perspectives make for better decision-making, enhanced problem-solving and brilliantly creative teams.