Senior Claims Liability Advisor

WorkCover Queensland; Brisbane; Hybrid; AUD 95,000 - 130,000; Full time

Job summary

WorkCover Queensland is seeking a Claims Liability Advisor to determine high-risk workers' compensation claims by gathering evidence and interpreting legislation. You will communicate outcomes, resolve escalations and tailor your approach to each claim.

You will also strengthen capability across the New Claims team through coaching, feedback and peer reviews, sharing expertise and contributing to reviews as a senior officer. This is a senior, impact-driven role within a supportive team.

Qualifications

• Experience in workers' compensation or liability claims is highly regarded.
• Ability to interpret legislation and explain complex decisions clearly.
• Strong investigation, legislative interpretation and decision-writing capability.

Responsibilities

• Determine high-risk workers' compensation claims by gathering and analysing evidence and interpreting legislation.
• Communicate determination outcomes and resolve challenging customer escalations.
• Support the New Claims team through coaching, buddying, and quality feedback to improve technical reasoning.
• Share expertise, test ideas with colleagues, and contribute to review activities as a senior officer.

Job description

WorkCover Queensland is seeking a Claims Liability Advisor to determine high-risk workers' compensation claims by gathering evidence and interpreting legislation. You will communicate outcomes, resolve escalations and tailor your approach to each claim.

You will also strengthen capability across the New Claims team through coaching, feedback and peer reviews, sharing expertise and contributing to reviews as a senior officer. This is a senior, impact-driven role within a supportive team.