Senior NSW Workers’ Compensation Claims Lead

Qantas Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Travel discounts

Flexible leave

Wellbeing programs

Job summary

Qantas is seeking a Senior Claims Officer to join a centralised national support service based in Mascot. You will manage a diverse portfolio of complex NSW workers’ compensation claims to support employees through recovery and return to work, making liability decisions and guiding treatment.

You will lead injury management strategies, educate employees and managers, and drive exceptional claims outcomes by leveraging strong stakeholder relationships and expert knowledge of NSW legislation.

Qualifications

• Extensive experience managing complex NSW Workers’ Compensation claims.
• Strong knowledge of NSW Workers’ Compensation legislation, regulations and Standards of Practice.

Responsibilities

• Manage a portfolio of complex NSW workers’ compensation claims end-to-end.
• Review and assess workers’ compensation claims and make liability decisions.
• Develop and implement injury management and return-to-work strategies.
• Lead case reviews and assist with claims management strategies across open claims.

Skills

Claims management

Injury management

Return-to-work

Stakeholder management

Communication skills

MS Office

Confidentiality

Policy knowledge

Job description

Qantas is seeking a Senior Claims Officer to join a centralised national support service based in Mascot. You will manage a diverse portfolio of complex NSW workers’ compensation claims to support employees through recovery and return to work, making liability decisions and guiding treatment.

You will lead injury management strategies, educate employees and managers, and drive exceptional claims outcomes by leveraging strong stakeholder relationships and expert knowledge of NSW legislation.