Liability Claims Specialist & Technical Advisor

Allianz Australia; City of Melbourne; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangements

Mentoring and development

Employee Share Purchase Program

Job summary

Allianz Australia is seeking a Customer Advisor Liability Claims – Customer and Operations to act as a subject matter expert in liability claims and a trusted escalation point across a mixed portfolio including injury, property and financial lines.

You will build strong stakeholder relationships, lead technical guidance, coaching and mentoring, and ensure compliance with regulatory and policy requirements while driving continuous improvement and better customer outcomes.

Qualifications

• Experience in managing and assessing complex liability claims (public and product).
• Strong ability to build relationships and collaborate across teams to achieve outcomes.
• Excellent verbal and written communication with clear, influential stakeholder engagement.

Responsibilities

• Operate as a subject matter expert in Liability Claims and be a technical escalation point.
• Build and maintain strong stakeholder relationships across the business.
• Lead and coach to strengthen team capability and analyze claims trends.
• Ensure compliance with legal, regulatory and procedural requirements; contribute to QA and continuous improvement.
• Monitor training needs and implement solutions with ongoing compliance.
• Manage complex claims end-to-end with commercial judgment and technical expertise for optimal outcomes.
• Provide technical guidance to Group Technical Claims and contribute to performance projects.

Skills

Stakeholder management

Communication

Problem solving

Decision making

Technical claims knowledge

Job description

Allianz Australia is seeking a Customer Advisor Liability Claims – Customer and Operations to act as a subject matter expert in liability claims and a trusted escalation point across a mixed portfolio including injury, property and financial lines.

You will build strong stakeholder relationships, lead technical guidance, coaching and mentoring, and ensure compliance with regulatory and policy requirements while driving continuous improvement and better customer outcomes.