Senior Citrix L3 Engineer - Incident Lead & Automation

Ayan Infotech Pty; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Ayan Infotech Pty is seeking an experienced Citrix L3 Engineer for an initial 6+ month contract in Sydney. The role focuses on advanced Citrix, VDI, and Azure platform stability, major incident resolution, and governance, with BAU support and uplift initiatives.

The ideal candidate has 12+ years in Citrix environments, 6+ years in L3/leadership, and strong mentoring, ITIL, and PowerShell skills. On-site Australia rights required.

Qualifications

• Bachelor's degree in IT/CS/Engineering or equivalent.
• 12+ years of experience supporting Citrix environments in a large enterprise.
• Minimum 6+ years in an L3 Engineer or Technical Lead role.
• Experience with CVAD, Citrix Cloud/DaaS, NetScaler, Azure, FSLogix/EPM, and PowerShell.

Responsibilities

• Provide L3 support for Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler, and associated infrastructure.
• Lead technical resolution of Major Incidents, Priority 1 and Priority 2 incidents.
• Provide technical leadership and mentoring to L1 and L2 support teams.
• Drive operational excellence initiatives to improve platform stability and user experience.
• Lead technical governance reviews, service improvement plans, and platform uplift activities.
• Support vulnerability remediation, patching compliance, and security initiatives.
• Develop and maintain operational documentation, knowledge articles, and technical standards.
• Collaborate with project teams to ensure successful delivery and operational readiness of new solutions.
• Automate repetitive operational tasks using PowerShell and other tooling.

Skills

Leadership and mentoring

Incident management

Stakeholder management

Communication skills

Problem solving

Education

Bachelor's degree in IT/CS/Engineering or equivalent

Tools

CVAD (Citrix Virtual Apps & Desktops)

Citrix Cloud/DaaS

Citrix NetScaler ADC/Gateway

Microsoft Azure

FSLogix/EPM

PowerShell scripting

Job description

Ayan Infotech Pty is seeking an experienced Citrix L3 Engineer for an initial 6+ month contract in Sydney. The role focuses on advanced Citrix, VDI, and Azure platform stability, major incident resolution, and governance, with BAU support and uplift initiatives.

The ideal candidate has 12+ years in Citrix environments, 6+ years in L3/leadership, and strong mentoring, ITIL, and PowerShell skills. On-site Australia rights required.