Citrix L3 Engineer

Zone IT Solutions Pty Ltd; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Zone IT Solutions Pty Ltd is seeking an experienced Citrix L3 Engineer to provide advanced technical support across Citrix, VDI, and Azure environments in Sydney, Australia. You will lead major incidents, mentor L1/L2 teams, and drive governance and automation initiatives.

The role requires 12+ years in Citrix, 6+ years in L3/tech lead, and strong skills in Citrix CVAD, Citrix Cloud, NetScaler, Azure, and PowerShell. ITIL experience and stakeholder communication are essential.

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.
• 12+ years of experience supporting Citrix environments in large enterprises.
• Minimum 6+ years of experience in an L3 Engineer or Technical Lead role.
• Strong experience with Citrix CVAD, Citrix Cloud/DaaS, NetScaler ADC/Gateway, Microsoft Azure, FSLogix/EPM, and PowerShell scripting.

Responsibilities

• Provide L3 support for Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler, and associated infrastructure.
• Lead resolution of Major Incidents, Priority 1, and Priority 2 incidents.
• Provide technical leadership and mentoring to L1/L2 support teams.
• Drive platform stability, service improvement, and technical governance initiatives.
• Support vulnerability remediation, patching compliance, and security initiatives.
• Maintain operational documentation, knowledge articles, and technical standards.
• Collaborate with project teams on solution delivery and operational readiness.
• Automate repetitive operational tasks using PowerShell and other tools.

Skills

Citrix CVAD

Citrix Cloud/DaaS

NetScaler ADC/Gateway

Microsoft Azure

FSLogix/EPM

PowerShell

Technical leadership

Incident management

Education

Bachelor's degree in IT/CS/Engineering

Tools

PowerShell scripting

Job description

We are looking for an experienced Citrix L3 Engineer to provide advanced technical support, operational leadership, and engineering expertise across Citrix, VDI, and Azure environments.

Key Responsibilities

• Provide L3 support for Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler, and associated infrastructure.
• Lead resolution of Major Incidents, Priority 1, and Priority 2 incidents.
• Provide technical leadership and mentoring to L1/L2 support teams.
• Drive platform stability, service improvement, and technical governance initiatives.
• Support vulnerability remediation, patching compliance, and security initiatives.
• Maintain operational documentation, knowledge articles, and technical standards.
• Collaborate with project teams on solution delivery and operational readiness.
• Automate repetitive operational tasks using PowerShell and other tools.

Key Requirements

• Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.
• 12+ years of experience supporting Citrix environments in large enterprises.
• Minimum 6+ years of experience in an L3 Engineer or Technical Lead role.
• Strong experience with Citrix CVAD, Citrix Cloud/DaaS, NetScaler ADC/Gateway, Microsoft Azure, FSLogix/EPM, and PowerShell scripting.
• Experience in major incident management and problem management within an ITIL framework.
• Strong technical leadership, troubleshooting, stakeholder management, and communication skills.

Preferred Certifications

• Citrix CCP-V / CCE-V
• Microsoft Azure Administrator (AZ-104)
• ITIL Foundation / ITIL 4

We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.