CLOUD ENGINEER

City People Solutions; Melbourne; Presencial; AUD 170.000 - 210.000; Jornada completa

Descripción de la vacante

City People Solutions in Melbourne is seeking an experienced Citrix L3 Engineer/Technical Lead to provide advanced support and technical leadership for Citrix environments, including VDI and Azure integrations.

You will drive major incident resolutions, governance, and platform uplift initiatives, mentoring L1/L2 teams and shaping security and operational standards across the estate.

Formación

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.
• 12+ years of experience supporting Citrix environments in a large enterprise setting.
• Minimum 6+ years of experience in an L3 Engineer or Technical Lead role.

Responsabilidades

• Provide L3 support for Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler, and associated infrastructure.
• Lead technical resolution of Major Incidents, Priority 1 and Priority 2 incidents.
• Provide technical leadership and mentoring to L1 and L2 support teams.
• Drive operational excellence initiatives to improve platform stability and user experience.
• Lead technical governance reviews, service improvement plans, and platform uplift activities.
• Support vulnerability remediation, patching compliance, and security initiatives.
• Develop and maintain operational documentation, knowledge articles, and technical standards.
• Collaborate with project teams to ensure successful delivery and operational readiness of new solutions.
• Automate repetitive operational tasks using PowerShell and other tooling.

Conocimientos

Citrix CVAD

Citrix Cloud/DaaS

Citrix NetScaler

Microsoft Azure

FSLogix

PowerShell Scripting

Incident & ITIL governance

Stakeholder management

Educación

Bachelor's degree in IT/CS/Engineering

Descripción del empleo

City People Solutions is a leading IT Consulting, multi-specialist and managed recruitment and talent hire services provider. We are recognized for our expertise and success in providing businesses with flexible, Motivated and performance-based workforce within the Australian marketplace.

Since our beginnings in 2016, the Australian Staffing Agency has grown in the spirit of providing professional services with a personal touch and exceeding the expectations of our customers. CPS provides quality labor solutions across a number of industry sectors including Industrial and commercial recruitment and focuses on helping our customers meet their staffing needs.

City People Solutions has built a strong company with a solid reputation based upon the company values of professionalism with a personal touch, respect for our customers and community, efficiency and responsiveness.

CPS provides training and on-the-job mentoring for all our staff to instill our values and help exceed our customers’ expectations in the work that they do.

We help businesses build what is genuinely meaningful to their customers. We find the best way to enable change from the inside and ensure that the positive changes we make are sustained long after we leave.

Find us at cpsanz.com

About CITY PEOPLE SOLUTIONS (CPS)

City People Solutions is a leading IT Consulting, multi-specialist and managed recruitment and talent hire services provider. We are recognized for our expertise and success in providing businesses with flexible, Motivated and performance-based workforce within the Australian marketplace.

Since our beginnings in 2016, the Australian Staffing Agency has grown in the spirit of providing professional services with a personal touch and exceeding the expectations of our customers. CPS provides quality labor solutions across a number of industry sectors including Industrial and commercial recruitment and focuses on helping our customers meet their staffing needs.

City People Solutions has built a strong company with a solid reputation based upon the company values of professionalism with a personal touch, respect for our customers and community, efficiency and responsiveness.

CPS provides training and on-the-job mentoring for all our staff to instill our values and help exceed our customers’ expectations in the work that they do.

We help businesses build what is genuinely meaningful to their customers. We find the best way to enable change from the inside and ensure that the positive changes we make are sustained long after we leave.

Find us at cpsanz.com

Citrix L3 Engineer / Technical Lead

Job Description

The Citrix L3 Engineer is responsible for providing advanced technical support, operational leadership, and engineering expertise for the Citrix environment. The role focuses on platform stability, problem management, major incident resolution, service improvement through strong technical ownership and governance. The position will support both BAU operations and strategic platform uplift initiatives across Citrix, VDI and Azure.

Role Responsibilities

• Provide L3 support for Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler, and associated infrastructure.

• Lead technical resolution of Major Incidents, Priority 1 and Priority 2 incidents.

• Provide technical leadership and mentoring to L1 and L2 support teams.

• Drive operational excellence initiatives to improve platform stability and user experience.

• Lead technical governance reviews, service improvement plans, and platform uplift activities.

• Support vulnerability remediation, patching compliance, and security initiatives.

• Develop and maintain operational documentation, knowledge articles, and technical standards.

• Collaborate with project teams to ensure successful delivery and operational readiness of new solutions.

• Automate repetitive operational tasks using PowerShell and other tooling.

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.

• 12+ years of experience supporting Citrix environments in a large enterprise setting.

• Minimum 6+ years of experience in an L3 Engineer or Technical Lead role.

• Strong experience with:

  • Citrix Virtual Apps and Desktops (CVAD)

  • Citrix Cloud / DaaS

  • Citrix NetScaler ADC/Gateway

  • Microsoft Azure

  • FSLogix/EPM

  • PowerShell Scripting

• Experience managing Major Incidents and Problem Records within an ITIL framework.

• Strong stakeholder management, communication, and leadership skills.

Preferred Certifications

• Citrix Certified Professional (CCP-V)

• Citrix Certified Expert (CCE-V)

• Microsoft Azure Administrator (AZ-104)

• ITIL Foundation / ITIL 4 Certification

Key Capabilities

• Strong technical leadership, ownership, and accountability for service outcomes.

• Proven ability to lead complex troubleshooting, major incident resolution, and problem management activities.

• Strong analytical and root-cause investigation skills with a focus on permanent remediation.

• Ability to work independently, make informed technical decisions, and drive outcomes with minimal supervision.

• Excellent stakeholder management and communication skills across technical and business teams.

• Proactive mindset with a focus on operational stability, continuous improvement, and customer experience.

• Strong mentoring and coaching capability to uplift L1/L2 engineers

CPS is an equal opportunity employer that actively embraces diversity in its workforce through accurate community representation of gender, culture; thought and work arrangements